[January 10, 2006] M1 Global Solutions Receives Customer Inter@Ction Solutions(R) Magazine's 'Product of the Year' Award for 2005; The Business Convergence Platform Honored for Outstanding Innovation Tweet ATLANTA --(Business Wire)-- Jan. 10, 2006 -- M1 Global Solutions, Inc. announced today that Technology Marketing Corporation (TMC(R))'s Customer Inter@ction Solutions(R) magazine (www.cismag.com) has named M1 Global's Business Convergence Platform as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982(TM). M1's Business Convergence Platform enables enterprises and contact centers of all sizes to model, deploy and manage dynamic, multi-channel customer business processes in a fraction of the time and at about half the cost of current technologies. The On Demand Platform insulates users from the complexity of building and managing interactions across all communication channels throughout the enterprise by delivering integrated interaction management and business process management capabilities over an On Demand, IP-based delivery infrastructure. Business users direct the Platform with a single drag-and-drop visual modeling tool to orchestrate complex business processes and interactions across the extended enterprise. "M1 Global is honored to be recognized by Technology Marketing Corporation as one of the leaders in providing customer interaction solutions," said Craig Mento, President of M1 Global. "We are dedicated to continuing to bring new levels of business process innovation to this space. We want to help our clients not only to compete but to thrive in the new flattened, global economy by dramatically lowering their cost of operations, improving business agility, and delivering a differentiated and profitable customer experience." "Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. M1 Global has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine. About M1 Global M1 Global provides an On Demand platform to model, deploy and manage dynamic, multi-channel customer business processes. M1's Business Convergence Platform(TM) insulates users from the complexity of building and managing interactions across all communication channels throughout the enterprise, delivering call control, voice and web self-service, e-mail, fax, chat, and collaboration over a carrier-class On Demand, IP-based delivery infrastructure. Business users direct the infrastructure with a powerfully simple drag-and-drop visual modeling tool, creating composite applications that orchestrate even complex business processes and interactions across the extended enterprise. A privately held Atlanta-based company, M1 Global is committed to giving forward-looking enterprises, contact centers, solution providers and entrepreneurs the ability to unleash the power of a WebTone to deliver a better customer experience, improve business flexibility and shorten time-to-market. Learn more at www.m1global.com. About TMC(R) Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY(R) magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details. [ Back To TMCnet.com's Homepage ]