TMCnet News
Kohl's Selects Interactive Intelligence Cloud Communications SolutionINDIANAPOLIS --(Business Wire)-- Kohl's Department Stores has entered into a long-term, multi-year contract to migrate its contact center to the Interactive Intelligence Communications-as-a-Service? solution. Kohl's has been a customer of Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ) since 1999. While Kohl's has seen benefits from the Interactive Intelligence on-premises solution, the company decided that a move to the cloud would enable it to continue to focus on its core business and effectively meet peak seasonal demands. The Interactive Intelligence cloud solution includes a service level agreement that ensures Kohl's will get optimal maintenance and support. "Kohl's is well known for its world-class customer service," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We're honored that they've chosen us as their partner as they move a part of their business to the cloud. We take that responsibility seriously and want to help them offer the best possible experience to each and every Kohl's customer." The Interactive Intelligence CaaS solution will support Kohl's offices in San Antonio, Texas and Menomonee Falls, Wisconsin. The migration will begin immediately and is planned for completion by the end of 2014.
About Interactive Intelligence This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC (News - Alert) filings. Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. ININ-G |
