[May 20, 2013] Kohl's picks Interactive Intelligence cloud communications solution Tweet May 20, 2013 (TELECOMWORLDWIRE via COMTEX) -- Interactive Intelligence Group Inc. (NASDAQ: ININ) said its long-time customer Kohl's Department Stores (NYSE: KSS) has entered into a long-term, multi-year contract to migrate its contact centre to the Interactive Intelligence Communications-as-a-Service solution. While Kohl's has seen benefits from the Interactive Intelligence on-premises solution, the company decided that a move to the cloud would enable it to continue to focus on its core business and effectively meet peak seasonal demands. The Interactive Intelligence cloud solution includes a service level agreement that ensures Kohl's will get optimal maintenance and support. The migration will begin immediately and is planned for completion by the end of 2014. Interactive Intelligence Group is a global provider of contact centre, unified communications, and business process automation software and services. The company's website is at www.inin.com. Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]