TMCnet News
KnoahSoft Harmony Suite Recognized for Outstanding InnovationHenderson, NV, May 20, 2009 — KnoahSoft (News - Alert) announced today that Technology Marketing Corporation (TMC) has named its Harmony Suite as a recipient of the 2008 Communications Solutions Product of the Year Award. KnoahSoft's Harmony Suite is an affordable and tightly integrated set of web-based modules for call recording, quality evaluations, surveying, coaching, training, performance management and analytics that enables companies to effectively manage today's caller experience by optimizing agent performance. With Cisco and Avaya certified VoIP integrations and proven scalability, Harmony establishes the important bonds that must exist between the customer, the agent and the supervisor, before, during and after every customer interaction. KnoahSoft is delighted to receive the Communications Solutions Product of the Year Award. KnoahSoft has distinguished itself in the IP-based communications market by providing an affordable, easy-to-use solution that can be implemented rapidly and supported with confidence and success,” said Walter Kenrich, Vice President of Marketing at KnoahSoft, “We aim to provide our customers with a tightly integrated, IP-based solution that reduces complexity and improves agent performance so businesses can quickly realize a benefit to their bottom line and overall customer satisfaction." “KnoahSoft’s Harmony Suite has been recognized with a 2008 Product of the Year Award for their excellence in the advancement of voice, data and/or video communications,” said Rich Tehrani (News - Alert), TMC President and Group Editor-in-Chief, “KnoahSoft has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.” The Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2008 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement. The 2008 Communications Solutions Product of the Year Award winners can be found on the INTERNET TELEPHONY and Customer Interaction Solutions Web site. About KnoahSoft KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management and analytic solutions. KnoahSoft products are built using the latest technologies and design techniques; tested and enhanced continuously; and architected to be easy to implement, maintain, and use. KnoahSoft is a Cisco Technology Partner and an Avaya DevConnect (News - Alert) Gold member. We invite you to call KnoahSoft at 1-702-990-3022 (US) +91-40-4021-2222 (India) or visit our website at www.knoahsoft.com to learn more about how we can help you with your quality and performance management needs. About TMC (News - Alert) Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast's (News - Alert) Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com. Company Contact: Walter Kenrich VP of Marketing 781-483-4099 [email protected] Company Contact: TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |