[July 18, 2007] iQor Makes Long-Term Commitment to Charleston Tweet NEW YORK & CHARLESTON, S.C. --(Business Wire)-- Signaling a long-term commitment to expand its business in Charleston, iQor, Inc. (formerly IRMC), a premier provider of call center services, announced today the opening of a new state-of-the-art facility in Charleston that will seat 600 Agents. "Our company is growing rapidly and we are adding capacity in carefully selected markets across the world to accommodate that growth," said Vikas Kapoor, President and Chief Executive Officer of iQor. "Charleston has been a terrific labor market for us, and is a key part of our global footprint going forward." The center in Charleston will be operating on iQor's new NexGen network--the first and largest all-digital Voice-over-Internet Protocol (VoIP) network in the call center industry. This network connects all of iQor's Centers of Excellence globally--and gives the company's clients the flexibility to dynamically move calls among all of iQor's locations worldwide. Charleston is one of 19 iQor locations--from Phoenix to Toronto to Delhi to Manila--that will be connected in this way. The investment in Charleston comes on the heels of similar U.S. expansion in Charlotte, Buffalo, and Columbus. "Our expansion is not limited to off-shore markets like India and the Philippines," said Kapoor. "We believe that call centers have a bright future in the United States, and are making investments in our U.S. operations because we think U.S. workers can compete very successfully in the global marketplace. While we may be going against current business trends, the expansion in Charleston shows that our global formula is appealing to our clients." North Charleston Mayor R. Keith Summey added, "As the Mayor of the City of North Charleston, it is a real pleasure for me to take part in the ribbon cutting and announcement of the new iQor call center here in the city of North Charleston." Mayor Summey added, "We are proud to salute Mr. Kapoor for the vision of his team to expand here. Not only are we seeing new jobs and new investment, we are also seeing the very latest in all-digital, internet and telephone technology being unveiled at this site. We are proud to be the new home of iQor and welcome another business expansion in the community and region." Larry Hargett, Chairman of Dorchester County Council added, "I am very proud to welcome this new business to Dorchester County. iQor's announcement here will bring new jobs to this section of the county to provide more income opportunities for families that have moved here recently," said Larry Hargett, Chairman of Dorchester County Council. He also saluted other community allies, "I would like to thank the Charleston Metro Chamber of Commerce for assisting us with this project by identifying this location as an expansion site in 2006." "As the Chairman of Dorchester County Council, I would like to salute Vikas Kapoor, iQor's CEO, for making the decision to expand here in the United States at this location in Dorchester County," he added. Joe Taylor, South Carolina Secretary of Commerce said, "It's always great to see an existing business recognize the strengths of our economy and choose to expand their presence here. Our labor market and business-friendly climate are again working to expand opportunity in South Carolina. We appreciate iQor's continued investment in the state and look forward to furthering our relationship in the years ahead." The new facility is located at 8440 Dorchester Rd. The iQor Charleston Center of Excellence and currently employs just under 400 people. The center was formerly located at 2430 Mall Drive, less than 10-miles from the new location. About iQor iQor is one of the world's largest privately held call center services companies, providing a full range of call center services including customer service, customer retention, and collections, through its global call center network of nearly 7,000 employees. With an experienced management team and top-tier investors, iQor is one of the industry's fastest growing companies. The iQor family of companies is in the process of consolidating all entities into one unique global brand. Operating companies include: Allied Interstate and First Contact in the United States; Canadian Bonded Credits Limited (CBCL) in Canada; iQor Recovery Services Ltd. and iQor Retention Services Ltd. in the United Kingdom; iQor Philippines, Inc. in the Philippines; and in India, iQor India Pvt. Ltd. [ Back To TMCnet.com's Homepage ]