[July 24, 2008] IQ Services Introduces Investment Protection Program Tweet (Wireless News Via Acquire Media NewsEdge) IQ Services, a provider of managed testing services for contact center and communications solutions, announced the availability of its Investment Protection Program for Contact Center and Communication Solutions, which is designed to help businesses get the most out of their communication technology and infrastructure. According to company officials, the Investment Protection Program allows solution owners to manage and control financial, schedule and technical risks with proactive planning, testing and monitoring throughout the five stages of the communication solution life cycle - planning, development, deployment, production and evolution. "The question isn't about whether or not there will be issues. The question is how can we detect and address issues as early as possible to avoid all or as much customer impact and unexpected cost as possible," says IQ Services' President and CEO, Jim Jenkins. "The earlier you catch and resolve the issues, the better your return. So as an executive or business-level manager, you must have a way to observe, tune and verify solution performance throughout the life cycle to ensure you are minimizing risk, meeting customer expectations and ultimately getting what you paid for. The Investment Protection Program provides a life cycle approach to testing and monitoring that allows IQ Services to deliver the best possible value to our customers so they can deliver the best possible experience to their customers." IQ Services said the Investment Protection Program identifies the areas of greatest and lowest risk for your solution, throughout the life cycle. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]