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InVision Software Receives 2009 CRM Excellence Award from Customer Interaction Solutions® MagazineLisle, IL (USA) / Ratingen (Germany), April 20, 2009 — InVision Software (News - Alert), a world-leading supplier of enterprise-wide workforce management (WFM) solutions, announced today that its software solution InVision Enterprise WFM (News - Alert) has been honored with the 2009 CRM Excellence Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. “The CRM Excellence Award encourages us and shows that InVision Enterprise WFM makes a major contribution to the optimization of the CRM process,” said Peter Bollenbeck (News - Alert), CEO of InVision Software. “CRM gains even more importance in these tough economic times and call centers, whether in-house or as external service providers, play an increasing important role in managing customer relations. The management of customer contacts is crucial for the success of CRM, and nowadays, call centers cannot afford to do without a professional workforce management to make sure that the right employees are in the right place at the right time. Our optimization engine leads the market in its ability to optimize schedules with respect to service levels and other key performance indicators, as well as agent work availability and preferences.” “InVision Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions. The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. The winners of the Tenth CRM Excellence Award can be found in the May and June 2009 issues of Customer Interaction Solutions magazine. About InVision Software InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimize their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs more than 230 WFM specialists and has offices across Europe, North America, and South Africa. InVision Software AG (IVX) is listed in the Prime Standard Segment of the Frankfurt Stock Exchange. Among InVision's clients are numerous international blue chip companies, such as ABN Amro, Allianz, BMW, Deutsche Telekom (News - Alert), IKEA, Sky and Vodafone. Further information at: www.invisionwfm.com About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com. About TMC Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com. Press Contact InVision Software: Jutta Handlanger Head of Corporate Communications InVision Software AG Halskestrasse 38 D-40880 Ratingen (Germany) phone: +49(0)2102-728-252 fax: +49(0)2102-728-111 e-mail: [email protected] US Contact InVision Software: Craig R. Shambaugh Vice President Sales - North America InVision Software, Inc. 3333 Warrenville Road Suite 200 Lisle, IL 60532 phone: 630.799.8370 fax: 630.799.8101 e-mail: [email protected] TMC Contact: Jan Pierret phone: 203.852.6800, ext. 228 e-mail: [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |