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IntraNext to Demonstrate iGuard™ Call Center Solution at 2015 CNP ExpoENGLEWOOD, Colo., May 14, 2015 /PRNewswire/ -- IntraNext (www.intranext.com), a leading provider of call center workflow solutions, announced today it will showcase its iGuard call center security solution at the upcoming 2015 CNP Expo being held May 18-21 in Orlando, Florida. iGuard utilizes dual tone multi-frequency signaling (DTMF) that allows customers to enter their information via touchtone while a live agent remains on the line. DTMF technology offers a more efficient and secure process that greatly reduces the risk of theft or misplacement of personal information. IntraNext Vice President of Client Relations George McDonough will present a call center case study demonstration of this DTMF technology at the expo on Tuesday, May 19th from 4:40 to 5:00 PM. The demonstration will showcase the technology's ability to securely manage PII while enabling the personal service that comes with a live agent call. IntraNext President Patrick Brown will also speak at the conference as part of a panel discussion titled "All our representatives are busy right now," on Wdnesday, May 20th from 11:30 AM to 12:15 PM. The panel will be chaired by other industry leaders from Semafone, Eckoh, Amica and moderated by a representative from Transaction Network Services (TNS). The discussion will cover the security vulnerabilities that exist with call center websites and how PCI rules are pushing centers to address compliance weaknesses. "We're pleased to present iGuard's unique DTMF capabilities at the CNP Expo, an important meeting that brings together thought leaders in retail, payments, fraud, and related technology," said Mr. Brown. "We are committed to developing technologies such as iGuard that allow call centers to best control their security and PCI compliance issues. The solution greatly reduces the exposure of customer data and also can improve call center agent efficiency metrics." The 2015 CNP Expo will take place May 18-21, 2015 at the Caribe Royale Orlando. The venue—a new one this year due to double-digit growth in attendees, exhibitors and sponsors—boasts 50 percent more exhibit-floor space than the 2014 CNP Expo and expanded meeting space to accommodate an expected 1,200 attendees. Visit https://cardnotpresent.com/cnpexpo/ for more information. About IntraNext Since 1996 IntraNext has provided contact centers with workflow solutions and efficiencies to increase performance and reduce cost. With more than 35,000 customer care agents across North America using IntraNext solutions, IntraNext is at the forefront of providing CTI based solutions compatible with major telecommunication systems and infrastructures. For more information, visit www.intranext.com.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/intranext-to-demonstrate-iguard-call-center-solution-at-2015-cnp-expo-300083074.html SOURCE IntraNext 
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