[March 31, 2011]

Intrado Expands Positron VIPER Call Processing Product Suite

Intrado (News - Alert) Inc., a leading provider of 9-1-1 technology solutions, has expanded its Positron suite of call handling products to bring the same strong combination of functionality, flexibility and control that larger agencies enjoy to smaller PSAPs at a competitive price.

The new Positron^® VIPER™ SE is designed for PSAPs with up to five positions and is the latest addition to Intrado's market-leading portfolio of VIPER emergency call processing equipment. Bundled with the Intrado public safety grade emergency services network, the VIPER SE is scalable to handle additional call-taking positions as agencies grow, with minimal incremental investment.

"We developed Positron VIPER SE to ensure that smaller agencies have access to affordable, high-quality call processing equipment that can evolve to support their future needs and new 9-1-1 capabilities," said Kerri Fielder, vice president and general manager of Intrado's Call Handling Division. "Wih the addition of VIPER SE, Intrado now offers the broadest and most flexible suite of advanced, Internet Protocol (IP) call processing equipment on the market."

VIPER call processing systems currently operate in approximately 5,000 call-taking positions in more than 1,000 PSAPs. Like the other products in the Positron VIPER call processing family, the Positron VIPER SE supports next-generation 9-1-1 services such as text messages, pictures, video and other data. Bundling the VIPER SE with a cost-effective and reliable IP network allows Intrado to deliver next-generation 9-1-1 data applications and also offer remote monitoring, an around-the-clock help desk and other maintenance and support services.

For a limited time, customers who purchase the Positron VIPER SE will receive a complimentary laptop computer that can be used as a backup call-taking position. To learn more about the new Positron VIPER SE, please contact Intrado today at [email protected] or 1-877-262-3775.

About Intrado

In business for more than 30 years, Intrado, a subsidiary of West Corporation, has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. Intrado's dedicated focus on emergency communications technology allows the company to continue pioneering network innovations that improve emergency response. For more information, please visit www.intrado.com.

Positron® is a trademark of Positron, Inc. and is used under license.

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