[December 01, 2009] Integrity Networks Offers Hosted Cisco Voice Solution Tweet Dec 01, 2009 (Close-Up Media via COMTEX) -- Midwest wholesale voice and data service provider Integrity Networks stated that it has seen an increase in customers since offering a hosted Cisco voice solution for small and medium-size businesses. Looking for ways to help businesses keep current with technology without making hefty capital expenses, Ben Rife, Integrity president and CEO, developed a new hosted Cisco voice offering and turned a traditional capital expense (a phone system purchase) into an operating expense. "At the beginning of this year we were approached by a customer requesting a hosted voice solution, so we partnered with 123Net to help us build it," said Rife. iSekurity, a fraud detection and resolution company, relied heavily on two-way communications among its customers, satellite offices and headquarters in Washington DC. To her embarrassment, iSekurity CEO Sue Kampe discovered calls coming into the call center were often either missed or the voice quality was poor. "When you run a business like ours, or any for that matter, you absolutely need clear, reliable communication and we suffered losses because of the poor quality. We were referred to Integrity by Cisco and they came up with a viable, cost-effective solution, resulting in three times better quality. Integrity is a willing and hardworking partner and they went out on a limb to come up with an innovative, viable solution and we are looking to them for other technology support," said Kampe. Since offering hosted voice, Integrity averages five new clients per quarter, an achievement Rife attributes in part to the customer benefits. "There's no upfront capital expense with our VoIP solution. We provide an affordable voice solution and support, all for a flat monthly per phone price. We do away with the confusing telecom billing and iron-clad contracts. It's not uncommon for us to provide a complete VoIP solution including all hardware and services for less than what our clients are paying for their telecom circuits alone," said Rife. ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]