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inContact receives contract from home appliance manufacturerJul 15, 2013 (Datamonitor via COMTEX) -- inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced that a manufacturer in the home appliance industry will deploy the inContact cloud portfolio to serve the logistics and distribution needs of business customers along its global supply chain. According to inContact, the company was seeking a cloud contact center platform with greater functionality and flexibility than its existing premise solution, which was at maximum capacity. inContact will deliver cloud ACD with intelligent routing based on agent skills and availability as well as customer priority. The full inContact solution includes IVR, call monitoring, coaching, reporting, connectivity and cloud PBX for agents and business users. "When real-time logistics is critical to your company's financial growth, you want a solution that provides maximum agility to make changes and react at the speed of your business," noted Paul Jarman, CEO of inContact. "This new inContact customer recognized the benefits of the cloud versus a premise solution for its customer service operations. Our innovative cloud software provides the flexibility and reliability needed to future-proof the contact center." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |