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inContact announces new operations dashboardOct 17, 2013 (MarketLine via COMTEX) -- inContact, a provider of cloud contact center software and contact center agent optimization tools, has announced a new operations dashboard, inContact inView powered by ClearView. inView combines real-time performance data from disparate systems with business improvement processes. inContact and partner ClearView have entered into a strategic relationship to market inView which helps contact centers reduce costs and gain maximum visibility in order to better manage operations. Paul Liljenquist, ClearView President, said, "We are pleased to be working with inContact as the leader in the cloud contact center industry. inView dashboards deliver real-time data and business intelligence for all levels of call center operations." Highlights of the inView Operations Management solution include: cloud-based performance dashboard pre-integrated with inContact; ability to identify correlations across data sets; integration of KPIs for a unified agent performance score; and customized management, supervisor and agent dashboards. Paul Jarman, inContact CEO, said, "Many of our mutual customers have reported tremendous business value that goes far beyond simple reporting. With the inView management tool, contact center executives can monitor and tune daily operations to achieve their key performance metrics." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ] |