TMCnet News
IFS Extends Class-leading Field Service Offering With IFS Field Service Management 6LINKÖPING, Sweden, Jan. 15, 2019 /PRNewswire/ -- IFS, the global enterprise applications company, announces the general availability of IFS Field Service Management™ 6 (FSM 6). With major enhancements and new capabilities, it has been field tested and is already delivering value for early adopter customer Eickhoff, a market leader in technology and services for mining and gearbox applications. IFS's extended offering for service management, including the WorkWave suite of solutions, offers a breadth of capabilities that is unmatched in the market. This makes IFS uniquely capable of addressing the entire market, from small and medium-sized companies to global enterprises. IFS FSM 6 brings to market major extensions of its class-leading functionality with more buying and deployment choice in the cloud, even greater mobile field service and back office capabilities, and an intuitive new user experience on any browser or device The new version empowers users with new and extended features such as enhanced capabilities for reverse logistics, spare parts management and depot repair, and increased flexibility for workforce scheduling optimization. Enhanced functionality for warranty, contracts and pricing management enables entirely new business models for companies that deliver services primarily through distributors. Designed for deployment as a Software-as-a-Service (SaaS) offering, in the IFS Managed Cloud or on-premise, IFS FSM 6 redefines configurability for cloud-based field service, giving customers the freedom to tailor data fields, workflows and interfaces to their unique field service environment. Virtually eliminating the need for costly customizations, the new version makes it easy to optimize user behavior while remaining on a standard upgrade track that enables seamless access to the latest feature enhancements. IFS FSM 6 also delivers:
"Our solutions are designed to help the world's highest-performing service organizations serve their customers in the best, most cost-effective way possible," IFS service management business unit president Marne Martin said. "With the innovations and enhancements brought to market in IFS FSM 6, coupled with freedom in terms of on-premise or cloud deployment options, we are proud to announce a benchmark solution that can tackle the next generation of field service management challenges in a way no other solution on the market can. For those businesses serious about service being a differentiator for their brand and a source of revenue, IFS is the right choice." Eickhoff, a market leader in technology and services for mining and gearbox applications, signed on as an early adopter to field test and optimize IFS FSM 6. Following the successful deployment of IFS FSM 6, Eickhoff head of product development service Dietmar Schmitz said, "It has been a great experience to be involved in the development of IFS FSM 6, which was the motivation for joining IFS's early adopter program. We use IFS FSM to support all our service operations, across multiple departments, from planning and scheduling of jobs through to asset management. The new version will help us respond more quickly to requests from our users and to changes in the market in general. We look forward to leveraging the new platform as a key enabler of continued digitalization and IoT innovation." Read more at www.ifsworld.com/FSM. CONTACT: Laura Zadravetz, Director of Marketing Communications, IFS in North America. Phone: 1 (262) 717-6591, [email protected] Megan Frahm, Marketing Communications Specialist, IFS in North America. Phone: 1 (262) 317-7488, [email protected] This information was brought to you by Cision http://news.cision.com The following files are available for download:
View original content:http://www.prnewswire.com/news-releases/ifs-extends-class-leading-field-service-offering-with-ifs-field-service-management-6-300778439.html SOURCE IFS |