[December 05, 2007] iET Solutions and Avante Solutions Partner to Provide ITSM Technology to North American Market Tweet FRAMINGHAM, Mass. & TORONTO --(Business Wire)-- iET Solutions, a leading provider of ITIL based IT Service Management software solutions and services, and Avante Solutions Inc, a leading ITSM technology systems implementer and CRM solutions provider, have partnered to provide exceptional ITSM technology, implementation support, and training to the North American market. Building on its worldwide partner network, iET Solutions has appointed Avante Solutions as an authorized distributor and implementer of iET ITSM. This latest partnership is part of iET Solution's strategic plan to expand its reach in North America. Avante Solutions has a strong reputation for supporting ITSM initiatives in organizations and businesses across the United States and Canada, and, through its sister company 'ThinkITSM', offers ITIL consulting services. Avante Solutions' customers have the advantage of working with one company for all of their ITIL business requirements, including processes, people, and technology. "Avante Solutions' offerings are valuable and unique, since most companies do not have the expertise and experience to offer consultancy, implementation and support services," said Michael Scheib, president and CEO, iET Solutions, LLC. "This partnership will allow us to augment our existing channel to market and bring award winning technologies to the Canadian market." "This strategic business relationship with iET Solutions represents a significant opportunity to further expand our solution portfolio. We believe Canadian companies will benefit from the success iET Solutions has achieved in Europe and the United States," explained Prashant Vashi, business development manager, Avante Solutions. A launch event for the Canadian market is currently scheduled in Toronto. For more information on this event, visit: www.regonline.com/itsm. About Avante Solutions Avante Solutions is a leading consulting based organization that specializes in implementing Help Desk and CRM technologies to North America's fastest growing organizations. With offices in Toronto, San Francisco, Chicago and Calgary, Avante provides the combination of leading proven technologies, implementation expertise and ongoing support to enable successful long-term partnerships with their customers. About iET ITSM iET Solutions provides a complete solution to the ITIL concept of aligning IT services in support of business objectives to maximize the return on IT investment. The configurability of the software enables it to be customized to a substantial degree without writing a line of code. A developer's studio enables customization within a graphical environment. iET Solutions products such as iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. Integrating the front office functions of incident and problem management with the back office functions of configuration, change and release management helps organizations gain control over the IT infrastructure and optimize its performance. About iET Solutions iET Solutions (www.iet-solutions.com) develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with seven core ITIL best practices. iET Solutions was also included in the Gartner Magic Quadrant for the IT Services Desk, 2007. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries. [ Back To TMCnet.com's Homepage ]