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ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.COLORADO SPRINGS, Colo., May 23, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced recipients of the 13th annual Global Contact Center Awards. Sponsored by ServiceNow, Checkr, and talkdesk, the ICMI Global Contact Center Awards is the most comprehensive awards program devoted to the contact center industry. It is designed to recognize the companies, contact centers and individuals that are on the cutting edge of innovation and leadership within the industry. 2017 award winners were announced and celebrated at the ICMI Global Contact Center Awards Party, which took place on May 23, 2017 in conjunction with ICMI Contact Center Expo and Conference. To learn more about the ICMI Global Contact Center Awards, please visit: icmi.com/Resources/Contact-Center-Awards "Each year it's extremely exciting for our organization to officially recognize the leaders within the contact center industry and share their recent accomplishments," said Justin Robbins, head of award judges and content director, ICMI. "These companies and individuals are leading the way in customer service and have proven time and time again that they are dedicated to providing the best experience possible to their customers." This year's winners were reviewed and chosen by a panel of carefully selected judges, which included more than 45 industry thought leaders. Winners were judiciously selected based on a set of pre-determined categorycriteria. This year's ICMI Global Contact Center Award winners are: Best Contact Center Agent Best Contact Center Supervisor Best Contact Center Manager Best Contact Center Culture Best QA or Customer Experience Best Philanthropy Program Best New Technology Solution Best Use of Technology Best Outsourcing Provider Best Strategic Value to the Organization Best Chat Support Best Social Media Customer Care Most Improved Contact Center Best Small Contact Center Runner-Up Best Small Contact Center Best Medium Contact Center Runner-Up Best Medium Contact Center Best Large Contact Center Runner-Up Best Large Contact Center Lifetime Achievement Award To watch virtual contact center tours submitted by this year's finalists, please visit: bit.ly/ICMIawards Follow ICMI on Social: #CCExpo | #ICMIAwards About ICMI
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/icmi-announces-2017-global-contact-center-award-winners-at-the-annual-icmi-contact-center-expo--conference-in-orlando-fl-300461031.html SOURCE International Customer Management Institute (ICMI) |