IBM Provides Speech News
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[August 01, 2005]

IBM Provides Speech News

By GLENN J. KALINOSKI
Executive Editor
Customer Inter@ction Solutions

IBM Monday made announcements regarding its speech offerings.

The information technology giant said three of its partners, Audium, Fluency and Openstream, have donated RDCs to the Apache Software Foundation, a community for open source software development. RDCs allow developers to plug standard pieces of speech code into their own code to help speed the development of speech applications for new uses.



IBM said the company and its partners are "helping to evolve the momentum and underlying framework around the Reuseable Dialogue Component initiative."
The Foundation has shifted the RDC project from "sandbox" to full project status.

"These open source initiatives can help achieve easier, faster and cheaper speech community adoption and enterprise-wide dissemination of customer data from the contact center," IBM said.


IBM also announced it will offer WebSphere Voice Toolkit components to Audium for inclusion in the next version of Audium Studio. Audium's customers will be able to enjoy expanded functionality from the use of a common tooling platform. Audium Studio is a voice application environment combining the standards of Voice XML with packaged services for Interactive Voice Response applications.

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