|
Empirix Unveils Voice Self-Serve App and VoIP Net Combo Tester
BY JOHANNE TORRES
TMCnet VoIP Minute Watch Columnist
Empirix Inc. just unveiled the Hammer CallMaster 5.0, an automated testing tool for both voice self-service applications and VoIP networks. The new device tests voice and speech applications as well as VoIP environments, allowing users to launch higher quality apps in a short amount of time. The company will be demonstrating the CallMaster 5.0 during TMC's VoIP Developer Conference being held this week in the South San Francisco Conference Center in California.
In an official news announcement released today, the company described the Hammer CallMaster as a "robust software solution that runs on top of Empirixs Hammer test systems to enable users to quickly and easily create test scenarios using a visual scripting interface. Those scripts can be deployed in a pre-deployment setting for testing, or in production to proactively monitor and manage application performance." Empirix claims that "users report that Hammer CallMaster simplifies the testing process considerably, thus lowering overall testing costs and enabling them to perform more testing in less time."
"Speech and VoIP technologies are becoming more prevalent in contact center environments, but as with any new technology, they both present Quality of Service challenges," said Wes Hand, product manager for the company's Contact Center Solutions Group. Automated testing from the caller perspective is the most efficient way to identify and correct customer-impacting issues. Hammer CallMaster reduces the most significant barrier to implementing automated testing by making it very easy to map out call flows and create test scripts.
The Hammer CallMaster has a visual interface which enables drag-and-drop, point-and-click test creation and execution, along with expanded reporting and analysis capabilities for quicker identification of problem sources. The tool features an Integrated Grammar Administration, which allows IT personnel to remotely manage both test scripts and supporting grammars from a single remote desktop interface; enhanced scheduling capabilities for monitoring based on time-of-day, and day-of-week; support for Windows 2003; and enhanced ISDN support, which provides extended programming capabilities for testing.
The Hammer CallMaster is available starting at $25,000 per seat plus $25,000 per server.
The company has been pretty busy this summer. It made news earlier this month when it introduced the Hammer DEX, a platform for emulating specific VoIP device functionality, behavior and configurations within a test environment. Empirix launched the platform right after it scored a huge deal from Cox Communications, which followed a recent contract awarded by BroadSoft announced back in March.
Empirix
http://www.empirix.com
-----
Johanne Torres is contributing editor for TMCnet. To see more articles by Johanne Torres, please visit:
http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100006&nm=Johanne%
20Torres
=====
[ Back To TMCnet.com's Homepage ]
|
TMCnet LOGIN
Webinars
