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Gryphon Networks and CallMiner to Present Webinar on Speech Analytics
Gryphon
Networks, a leader in sales intelligence and compliance software,
today announced a joint webinar with CallMiner,
the leader in speech and voice of the customer analytics solutions for
contact centers. The webinar entitled, "Four
Non-Contact Center Use Cases for Speech Analytics," takes place
Thursday, April 9th from 1:00-2:00PM ET and will examine four
ways speech analytics can be used outside of a traditional contact
center to turn data into actionable intelligence.
"Regardless of where sales agents work or the type of phone they use,
the valuable intelligence that comes from agents' phone-based
conversations with customers empowers organizations to improve training,
enhance rep performance, and maintain compliance with internal or
regulatory standards," said Eric Esfahanian, senior vice president,
Gryphon Networks.
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Who:
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Brian LaRoche, product marketing manager, CallMiner (News - Alert)
Eric
Esfahanian, senior vice president, Gryphon Networks
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What:
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"Four Non-Contact Center Use Cases for Speech Analytics"
In
January 2015, Gryphon Networks and CallMiner announced
a strategic
partnership to bring targeted speech analytics to
distributed sales and service teams.
This webinar will show
attendees how to leverage speech analytics in the cloud
to
close the visibility gap by tracking script adherence, keywords,
and conversational data
throughout sales conversations to
increase sales effectiveness and maintain compliance.
This webinar will also will explain the pros and cons of deploying
cloud-based
call recording and speech analytics for agents
working
outside of the contact center.
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When:
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Thursday, April 9, 2015 from 1:00 - 2:00PM ET
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Where:
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For more information and to register, please visit
http://go.gryphonnetworks.com/acton/fs/blocks/showLandingPage/a/10357/p/p-0045/t/page/fm/0.
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About CallMiner
CallMiner helps businesses and organizations
improve contact center performance and gather key business intelligence
by automating their ability to listen to every customer interaction.
CallMiner's Eureka product portfolio automates the overwhelming process
of monitoring information from 100% of interactions - calls/audio, chat,
e-mail, surveys and social - to uncover consistent and reliable
information about agent performance. Real time business intelligence can
be leveraged by enterprises to dramatically improve customer service and
sales, reduce the cost of service delivery, mitigate risk, and identify
areas for process and product improvements. For more information, please
contact CallMiner at (781) 547-5666, or visit www.callminer.com.
About Gryphon Networks
Companies with dispersed sales teams
depend on Gryphon to optimize sales performance and eliminate regulatory
risk. Gryphon's cloud-based technology automatically collects and
analyzes call data from any device to transform sales activity into
actionable sales intelligence. The world's top banks, brokerage,
healthcare and insurance firms are among more than 600 clients that rely
on Gryphon for marketing compliance and sales intelligence solutions
that deliver on-demand insight and drive measurable impact. For more
information, visit www.gryphonnetworks.com
or call 866-366-6822.
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