Gold Systems Releases Password Reset
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[August 09, 2005]

Gold Systems Releases Password Reset

By GLENN J. KALINOSKI
Executive Editor
Customer Inter@ction Solutions

Voice-powered software applications developer Gold Systems has announced the general availability of Password Reset.

The product automates the process of resetting a forgotten or expired password. The first release of the product will run exclusively on the Microsoft Speech Server 2004 R2 platform and supports biometric voice verification.

Gartner Group estimates that 25 percent of all calls to a help desk are password related and a typical help desk password reset call costs companies $10 to $31 each.

The product was built on a proprietary “threat model” that seeks to eliminate up to 40 known password security vulnerabilities. With the optional Speaker Verification Module, Password Reset offers biometric (voice-print) technology for an extra layer of security.

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