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Global survey results reveal customer concerns with Oracle's applications strategy and support ... [ITWeb]

[September 30, 2014]

Global survey results reveal customer concerns with Oracle's applications strategy and support ... [ITWeb]

Rimini Street surveyed 139 IT and IT procurement professionals and executives representing diverse industries, roles and company sizes. Survey respondents spanned three global regions, including North America, Europe and Asia-Pacific, as well as most major industries.

Key survey findings According to the survey results, the leading concern with Oracle's application strategy, selected by 58% of respondents, is cost-prohibitive upgrades. The survey also revealed that just 5% of respondents currently plan to licence and migrate to Oracle's new cloud Fusion Applications. Furthermore, more than 70% of respondents reported that they are dissatisfied with the cost of Oracle's annual support.

"In the survey, Oracle application customer respondents overwhelmingly expressed a desire to continue running their current, robust application releases and also identified several primary Oracle applications strategy concerns, including what they believe is an unclear future Oracle product roadmap, lack of a business case for a migration to Fusion Applications and cost prohibitive upgrades," said David Rowe, Senior VP and Chief Marketing Officer, Rimini Street. "Rimini Street conducted the survey to better understand the priorities, needs and concerns of Oracle application customers – and how to address them, such as Hybrid IT deployments and the need for a more relevant, cost-effective support service model that does not require upgrades for at least fifteen years." Few respondents currently plan to migrate to Fusion Applications Survey respondents cited the following drivers for leaving Oracle Fusion Applications out of future IT strategies and roadmaps: no strong business case for a migration to Oracle Fusion (54%); unclear Fusion roadmap (35%); lack of resources to execute a migration to Oracle Fusion products (33%); high licence costs (33%); and no recognised incremental value over current application releases (30%).

Most respondents see low value of Oracle application upgrades More than 50% of respondents do not plan to upgrade, and cited as their top reasons "current application meets business needs" (54%); "cost prohibitive to upgrade" (41%); "move to a new application later" (32%); and "lack of new and valuable functionality" (28%). Only 35% of respondents said they plan to upgrade their current Oracle application release, with just 21% of respondents citing their primary reason to upgrade being access to "better new functionality." Majority of respondents dissatisfied with the cost of Oracle Annual Support More than 70% of respondents said they are dissatisfied with the cost of Oracle support and maintenance, citing as the top three reasons "escalating to a senior engineer" (35%); "no support for customisations" (32%); and "explaining the issue multiple times" (31%).

"In our position as a trusted advisor and support provider to hundreds of Oracle and SAP software licensees around the world, Rimini Street provides guidance and counsel to clients as they plan their enterprise software application strategies and roadmap," Rowe summarised. "In this survey, Oracle customers are clearly communicating their priorities and concerns. On top of that list – maximising the value of their current application releases and looking beyond Fusion Applications or application upgrades for access to innovation. Through our award-winning independent support program, Rimini Street helps clients achieve their objectives by enabling Oracle licensees to leverage current investments, facilitate adoption of innovation and achieve huge cost savings." To download a copy of the survey executive summary, please visit: http://info.riministreet.com/Survey-Report-2014.html (http://info.riministreet.com/Survey-Report-2014.html).

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