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Global CRM Software Market with Focus on Cloud Applications 2016-2020 - Research and Markets
[April 29, 2016]

Global CRM Software Market with Focus on Cloud Applications 2016-2020 - Research and Markets


Research and Markets has announced the addition of the "Global CRM Software Market with Focus on Cloud Applications (2016-2020)" report to their offering.

The report titled Global CRM Software Market with Focus on Cloud Applications (2016-2020) provides an in-depth analysis of the CRM software market with main focus on cloud-based CRM software or cloud applications. The report analyzes the significant trends and potential opportunities in the global CRM software market. The report provides detailed description regarding market overview, market sizing and growth, market segmentation, top players of the market and regional breakdown of market as well. The report also focuses on the available opportunities for the market and key factors that will be accountable for the growth of the market.

The report summarizes country analysis of North America, Western Europe and rest of the world in terms of revenue. North America is the largest market for CRM software. It has the largest share in the overall CRM software market. Western Europe is the second largest market for CRM software. Other regions of the world like Asia Pacific nations have the potential to grow in coming years and will emerge as top players of the CRM software market.

A brief description of competitive landscape is also provided in the report. Salesforce is the market leader of CRM software market. Top market players like Salesforce.com, SAP, Oracle and Microsoft (News - Alert) etc. captured large part of market share. These companies are global leaders of CRM software market.

Furthermore, the report also profiles key market players such as Salesforce.com, Oracle (News - Alert) Corporation, SAP, Verint Systems Inc. and International Business Machine Corporation (IBM) on the basis of attributes such as company overview, recent developments, strategies adopted by the market leaders to ensure growth, sustainability, financial overview and recent developments.



Company Coverage

- Salesforce.com (News - Alert)


- Oracle Corporation

- SAP

- Verint Systems Inc.

- International Business

Key Topics Covered:

1. Executive Summary

2. CRM Software Market: An Introduction

2.1 Definition of CRM

3. Global CRM Software Market: Sizing and Growth

3.1 Global CRM Software Market by Value: Actual and Forecast

3.2 Global On-Premise CRM Software Market by Value: Actual and Forecast

3.3 CRM Software Market Share by Segment

3.4 Global CRM Software Market Share by Top Players

3.5 Global CRM Software Market Share by Region

4. Global Cloud-Based CRM Software Market: Sizing and Growth

4.1 Cloud-Based CRM Software Market by Value: Actual and Forecast

4.2 Global Cloud Sales Market Share by Top Players

4.3 Global Marketing Cloud Market Share by Top Players

5. Country Analysis

6. Market Dynamics

6.1 Growth Drivers

6.1.1 Increasing Use of SaaS (News - Alert)

6.1.2 Increasing Enterprise Investment in Digital Marketing

6.1.3 Customer Experience Initiatives

6.1.4 Acceptance and Adoption in Emerging Economies

6.1.5 Increasing Usage in Multiple Industries

6.1.6 Emerging Small Medium Enterprises (SMEs)

6.2 Challenges

6.2.1 Risk of Acceptance of Software

6.2.2 Privacy and Security Concerns

6.2.3 System Integration

6.2.4 Software Customization

6.2.5 Lack of Guidance

6.2.6 No Long-Term Strategy

6.2.7 Dirty Data

6.2.8 No Core CRM Team

6.3 Market Trends

6.3.1 Movement from On-premise Solution to Cloud Based CRM

6.3.2 Focus on Effective Cloud CRM Solutions for Security

6.3.3 Integrating Social Media with CRM Software

6.3.4 Mobile CRM

6.3.5 Development of Bring Your Own Device (BYOD) Ecosystem

6.3.6 Revolution in Wearable Device Market

6.3.7 Integration with Different Software

6.3.8 Introduction of Vertical CRM

7. Competitive Landscape

8. Company Profiles

- International Business Machine Corporation (IBM)

- Microsoft

- Oracle Corporation

- SAP

- Salesforce.com

- Verint (News - Alert) Systems Inc.

For more information visit http://www.researchandmarkets.com/research/84nffj/global_crm


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