[May 14, 2009] Global Conferences to Focus on Enterprise Workforce Optimization Strategies Tweet MELVILLE, N.Y. --(Business Wire)-- Verint® Systems Inc. today announced that industry experts will present on a variety of contact center workforce optimization (WFO) themes at upcoming events, including the Annual Call Center Conference & Expo in China, Verint-hosted WFO seminars in Australia and at and the Contact Center Management & Expo conference in the U.S. Each will explore technology advancements, best practices and trends, along with real-world applications of WFO in today's contact center and enterprise operations.   Annual Call Center Conference & Expo (ACCE) China 2009 May 20-22, 2009 Rendezvous Merry Hotel Shanghai, China   "Call Center Workforce Optimization" On Wednesday, May 20 at 9 a.m., Bill Durr, global solutions consultant, Verint Witness Actionable Solutions will present this workshop at the Ninth Annual ACCE China event. The session will explore the value and impact of WFO technology in today's customer care operations, as well as highlight ways WFO can help reduce costs and enhance the customer experience through recording and quality monitoring, workforce management, analytics, performance management and eLearning software. "Call Center Scheduling and Forecasting" Bill Durr also will present a Friday, May 22 session at 9 a.m. focused on tips and best practices for workforce forecasting and scheduling. Topics will cover: the migration from manual spreadsheets to automated workforce management (WFM) solutions; how companies can reduce costs by staffing appropriately to meet workloads; ways to improve service by scheduling the right agents with the right skills at the right time; and the positive impact WFM software can have on employee effectiveness and retention.   Workforce Optimization Seminars May 26 and 28, 2009 Sydney and Melbourne, Australia   "How to Survive, and Even Thrive, During the Economic Downturn" Bill Durr will join seminar attendees during these May WFO-themed events in Australia. Focused on how the contact center and broader enterprise can excel, even in an economic downturn, he'll explore: the impact of customer-centric technology investments and process re-engineering; the business case for WFO; the impact on center and back-office operations; and how each plays out in attracting business, retaining customers and building loyalty. The first seminar will take place at the Sydney Swissotel, Tuesday, May 26 at 8:30 a.m. A second will follow at the Marriott Melbourne on Thursday, May 28 at 8:30 a.m. For more information or to register, call +61 2 8907 0320 or email [email protected].   Contact Center Management Conference & Expo June 1-3, 2009 Renaissance Austin Hotel Austin, Texas   "Using Your Recording Technology to Drive an Enterprise-wide Focus on Customers" Taking place Tuesday, June 2 at 2 p.m. PT, Erika Van Noort, director, managing consulting contact centers and best practices, Bell Canada, will lead a practical workshop on taking recording technology to the next level. During the session, she'll explore how intelligence captured in the contact center through analytics can help drive change enterprise-wide. The workshop will highlight the right processes, structures and technology support needed, and ways to apply analytics knowledge to agent coaching and development and beyond. A hands-on case study also will be featured. For more information on these events, please visit www.verint.com/events. About Verint Witness Actionable Solutions Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry's most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises. About Verint Systems Inc. Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com. This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on April 16, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners. [ Back To TMCnet.com's Homepage ]