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Global 2017 Contact Center Gamification Product and Market Report - Research and MarketsResearch and Markets has announced the addition of the "2017 Contact Center Gamification Product and Market Report" report to their offering. The 2017 Contact Center Gamification Product and Market Report examines this emerging IT sector: the vendors, their offerings, the functional capabilities of gamification solutions, product prices, best practices, and more. The Report analyzes market trends and challenges, product innovation and the competitive landscape, and provides 5-year growth projections. It presents information about the uses and benefits of these applications in the contact center, as well as newer applications in the back office and other areas of the enterprise. It provides emerging best practices, so enterprises can derive the greatest return on their gamification investments. ey Topics Covered: 1. Executive Summary 2. Introduction 3. Consulting Research Methodology 4. Service Delivery Models 5. What is Gamification? 6. High-Level Technical Summary 7. 2017 Gamification Trends and Challenges 8. Gamification Market Innovation 9. Game On! Why Contact Center Gamification is Serious Business 10. Level Up! Using Gamification for Agent Engagement, Empowerment and Self-Directed Performance Improvements 11. A League of Their Own: Customers Get in the Game 12. All In! Enterprise Applications for Gamification 13. Gamification Market Projections 14. Gamification Competitive Landscape 15. Gamification Vendors and Solutions 16. Gamification Fundamentals 17. Implementation Analysis 18. Return on Investment 19. Gamification Vendor Satisfaction Survey 20. Pricing 21. Company Reports
For more information about this report visit http://www.researchandmarkets.com/research/vd62d6/2017_contact
View source version on businesswire.com: http://www.businesswire.com/news/home/20170522005587/en/ |
