|[December 11, 2012]
Genesys Appoints Reed Henry as Chief Marketing Officer
DALY CITY, Calif. --(Business Wire)--
Genesys (News - Alert), a leading provider of customer service solutions, today
announced a key addition to its executive team with the appointment of
Reed Henry as Chief Marketing Officer. With deep marketing, strategy,
product and alliances experience in the enterprise software market and a
proven track record of successfully guiding companies through strategic
transformations, Reed will complement Genesys' existing management team
as the company expands its global reach.
At Genesys, Reed will serve as Chief Marketing Officer with global
responsibility reporting to President and CEO, Paul Segre (News - Alert), and will
serve on the company's executive management team.
With over 20 years of experience, Reed has a proven track record of
success, managing everything from marketing, product, sales, strategy,
alliances, professional services, customer support to mergers and
acquisitions. Reed comes to Genesys from ArcSight (News - Alert) Corporation, an
enterprise security software provider, where he served as its Chief
Marketing Officer. While at ArcSight he transformed the marketing
organization to fuel the company's growth from a pre-public $70
million revenue company through a public offering to a company with
revenues exceeding $200 million.
Prior to ArcSight, Reed served as Chief Marketing Officer of
SeeBeyond, a public company providing enterprise integration and
composite application oftware. His responsibilities included
marketing, business development and alliances including managing the
acquisition of SeeBeyond by Sun Microsystems (News - Alert). Before joining
SeeBeyond, Reed served as vice president of strategy and new business
for eBay including responsibility for mergers and acquisitions, and
was the co-founder and vice president of marketing and product
management of Vertical Networks, a Kleiner Perkins and Accel Partners (News - Alert)
backed provider of telephony and call center solutions for service
providers, enterprises and SMBs.
Reed holds a B.S. in Electrical Engineering from University of
Washington, an M.S. in Electrical Engineering from California
Institute of Technology, and an MBA from Stanford Graduate School of
"I am pleased to welcome Reed Henry as Chief Marketing Officer," said
Paul Segre, President and CEO of Genesys. "Reed's extensive experience
in growing leading-edge companies, leading strategic transformations,
and creating demand within new markets will help drive Genesys forward
and strengthen our global brand position across the enterprise market."
"I'm extremely excited to be joining Genesys," said Reed Henry. "With
innovative technology, an expansive customer base, and strong market
leadership, Genesys has an incredible position to build on and expand. I
look forward to working with the Genesys team to grow the business in
existing and new markets worldwide."
Genesys is the world's leading provider of customer service and contact
center software and services -with a 100% focus on customer experience
and mission to save the world from bad customer service. With more than
2,000 customers in 80 countries, Genesys is uniquely positioned to help
companies bring their people, insights and customer channels together to
drive today's new customer conversation. Genesys software directs more
than 100 million interactions every day from the contact center to the
back office, helping companies deliver fast, simple service and a highly
personalized cross-channel customer experience. Genesys software also
optimizes processes and the performance of customer-facing employees
across the enterprise.
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