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Frost & Sullivan: 'Open Source Telephony - Is it Disruptive or an
Evolution?.'
(M2 PressWIRE Via Acquire Media NewsEdge)
RDATE:01072008
LONDON -- Open source telephony is gradually gaining traction in Europe
due its cost advantages over proprietary IP PBX and call centre
products. Frost & Sullivan's analysis shows that the cost of an open
source telephony 'line' can be up to 40 per cent less than an averagely
priced IP PBX/Communication Manager. Total cost of ownership (TCO)
comparison indicates a similar picture, with the cost benefits far
greater in a call centre environment and in settings where the
proportion of 'professional services fee' is higher.
New analysis from Frost & Sullivan (http://www.enterprise.frost.com),
European Open Source Telephony Market, finds that the market shipped
more than 74,000 lines in 2007 and estimates this to reach 1.95 million
in 2013.
Frost & Sullivan studied a number of 500+ extension deployments in the
open source telephony markets. Some of them included complex
integration, while others were across numerous sites distributed across
continents. These deployments are testimony of the capabilities of the
technology and the expertise of the people supporting it.
"Our research finds that many of the open source telephony vendors have
been enjoying a very high growth rate," notes Frost & Sullivan Research
Analyst Dorota Oviedo. "Several notable open source telephony vendors
are investing in the European market and 2008 will be dominated by
channel activities, especially channel recruitment and training.
Established participants will be investing to expand their footprint
mainly through distribution."
Nevertheless, mindshare and user acceptance of open source telephony is
relatively low at present. Open source telephony vendors face a huge
challenge in competing against participants that use proprietary
technologies. These vendors benefit from their well-established
(legacy) market position, brand image, strong distribution network and
strong relationship with the customer base.
"The biggest challenge that the open source market has been facing and
gradually overcoming is the issue of negative market perceptions," says
Oviedo. "Open source projects are relatively young and thus, struggle
with market concerns and perceptions of lack of support, scalability,
functionality or reliability."
Open source telephony vendors should invest in building awareness
through site visits, publishing success stories, and so on. Research
suggests that once prospects overcome the initial reluctance and run a
test system, success rate for open source telephony deployment is
relatively high.
If you are interested in a virtual brochure, which provides
manufacturers, end users and other industry participants with an
overview of the European open source telephony market, then send an
e-mail to Joanna Lewandowska, Corporate Communications, at
joanna.lewandowska@frost.com, with your full name, company name, title,
telephone number, company e-mail address, company website, city, state
and country. Upon receipt of the above information, an overview will be
sent to you by e-mail.
European Open Source Telephony Market is part of the Enterprise
Communications Growth Partnership Service programme, which also
includes research in the following markets: business telephony,
telephony endpoints, peer-to-peer telephony, mobile enterprise, and
unified messaging. All research services included in subscriptions
provide detailed market opportunities and industry trends that have
been evaluated following extensive interviews with market participants.
Interviews with the press are available.
Frost & Sullivan, the Growth Partnership Company, partners with clients
to accelerate their growth. The company's TEAM Research, Growth
Consulting and Growth Team Membership empower clients to create a
growth-focused culture that generates, evaluates and implements
effective growth strategies. Frost & Sullivan employs over 45 years of
experience in partnering with Global 1000 companies, emerging
businesses and the investment community from more than 30 offices on
six continents. For more information about Frost & Sullivan's Growth
Partnerships, visit http://www.frost.com.
European Open Source Telephony Market M287-62
CONTACT: Joanna Lewandowska, Corporate Communications - Europe
Tel: +48 22 390 41 46
e-mail: joanna.lewandowska@frost.com
Mireya Castilla, Corporate Communications - North America
Tel: +1 210 247 3830
Fax: +1 210 348 1003
e-mail: mireya.castilla@frost.com
Sarah Lourdes, Corporate Communications - Southeast Asia
Tel: +603 6204 5878
Fax: +603 6201 7402
e-mail: sarah.lourdes@frost.com
Caroline Lewis, Corporate Communications - South Asia
Tel: +91.44.4001 3438
Fax: +91.22.2832 4713
e-mail: caroline.lew@frost.com
Nimisha Iyer, Corporate Communications - Middle East
Tel: +91 22 4001 3404
Fax: +91 22 2832 4713
e-mail: niyer@frost.com
Amelia Wong, Corporate Communications - China
Tel: +86 21 5407 5783 ext: 8669
Tel: +86 13621724823
e-mail: amelia.wong@frost.com
Patrick Cairns, Corporate Communications - Africa, Frost & Sullivan
Tel: +27 21 680 3274
Fax: +27 21 680 3296
e-mail: patrick.cairns@frost.com
Jose Maria Jantus, Corporate Communications - Latin America, Frost &
Sullivan
Tel: +54 11 4777 9951
Fax: +54 11 4777 0071
e-mail: jose.jantus@frost.com
WWW: http://www.frost.com
((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
info@m2.com)).
Copyright ? 2008 M2 Communications Ltd.
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