[May 08, 2008] Frost & Sullivan to Host Briefing on Information and Communication Technologies Tweet (Wireless News Via Acquire Media NewsEdge) Frost & Sullivan will host a live briefing on Tuesday, May 13, at 1 pm EDT to provide industry participants an overview of several recently published studies focusing on Contact Centers. The consulting firm said the briefing focuses on the challenges that every company faces when trying to communicate with clients and afterwards, when they have to translate into concrete actions the input obtained during the interaction. Such challenges have driven companies to explore forms of dealing with customer demands, but especially methods to use such data properly and transform it to valuable information for driving the business in any corporation, the company said. The briefing is based upon ongoing Information and Communication Technologies analysis and it will benefit any company with a contact center (in house or outsourced) that is willing to know how they can improve their business through a better customer service policy. "One of the main priorities for any company should be to provide their clients with an optimal customer experience. However, that's not very common to find and it is certainly very difficult to achieve. In the last years, some experts have proposed the solution: 'Do it in the right time, with the right product, using the right message to the right client, through the right channel,'" explains Juan Manuel Gonz lez, Research Analyst for Frost & Sullivan's Enterprise Communications group. ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]