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Five9 Leverages SuiteCloud
Mar 24, 2009 (Close-Up Media via COMTEX) --
Five9, a provider of on-demand call center software, announced that it has extended NetSuite's integrated Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Ecommerce suite to call centers using SuiteCloud.
SuiteCloud is NetSuite's offering of on-demand products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of Cloud computing. Five9 said the new integrated solution enables any company of any size to turn their sales, marketing, and customer support or finance department into a call center.
Five9 also announced its charter membership in NetSuite's SuiteCloud Developer Network, a multi-tiered program for commercial software developers that enables them to quickly go to market with new on-demand business applications that leverage the power of NetSuite's core business suite via the NetSuite Business Operating System (NS-BOS).
Unlike other on-demand software vendors that focus on specific industries or departmental solutions, NetSuite provides a broad platform of front-office and back-office business applications that can serve as the information backbone for an entire company. "The SuiteCloud development platform has allowed us to create a tightly integrated solution for any call center handling front-office or back-office functions," said Jim Dvorkin, CTO, Five9. "With our leading technology and experience in enabling efficient call center operations, we expect that this partnership will provide a powerful on-demand alternative for any company considering premise-based call center and CRM / ERP software."
"Five9's leadership and innovative in building a call center solution delivered via the cloud makes them an ideal fit for our on-demand business applications, bringing efficient call center communications to all NetSuite users," said Guido Haarmans, NetSuite's Vice President, SuiteCloud Developer Network. "Five9's unique ability to provide outbound call center capabilities for sales and marketing and inbound call center capabilities for customer support, finance and e-commerce, made it a good fit with our strength in providing a broad range of front-office and back-office functions."
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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