[May 14, 2007] Five9 and Bayan Telecommunications Team to Provide Hosted Call Center and Disaster Recovery Solutions Tweet PLEASANTON, Calif. and QUEZON CITY, Philippines – May 14, 2007 – Five9, Inc., the leader in on-demand call center solutions, and Bayan Telecommunications, Inc. (BayanTel), a premier provider of telecommunications and Internet solutions, today announced a partnership to deliver a comprehensive set of hosted call center and disaster recovery solutions for the growing market of call center outsourcers. As part of the integrated offering BayanTel will provide dedicated bandwidth with guaranteed voice quality of service to carry the voice traffic from the Five9 data center in North America to anywhere in the Philippines. The on-demand Five9 Virtual Call Center™ integrated with BayanTel’s network will provide any call center outsourcer in the Philippines with the ability to expand their infrastructure in a matter of days or weeks to address the needs of new and existing customers. The integrated offering can be also used as a comprehensive disaster recovery solution that can be instantly activated. “Being able to provide our customers with additional services like Five9’s hosted call center platform will be a major differentiator for us among the highly competitive telecommunications marketplace in the Philippines that traditionally has been focused on selling on-premise call center equipment,” said Chito Franco, vice president of corporate and business markets of Bayan Telecommunications. “We have built a robust telecommunications network, and many of our largest outsourcer clients have been looking at call center infrastructure that can be quickly activated. We have looked at several on-demand call center vendors and decided to partner with Five9 - the company that we felt had the best technology, reliability, scalability and market leadership position to deliver the joint offering to our largest outsourcing customers in the Philippines.” “We are pleased to partner with BayanTel to offer our on-demand call center service to their customers,” said Brian Silverman, Five9’s president and CEO. “As the second largest telecommunications company in the Philippines, BayanTel will help us support the Philippines’ vast call center industry, allowing their customers to employ hosted call center solutions without the hassle, time and expense of premise-based infrastructure. Being able to activate call center infrastructure and bandwidth instantaneously provides call center outsourcers with a competitive edge and easy access to additional services they can provide to their clients.” “Carrying VoIP traffic overseas and preserving quality of service has historically been a challenge and required a strong telecommunications vendor,” added Jim Dvorkin, Five9 CTO. “Five9 users only need a Windows PC and a headset to connect to the Five9 network, and then they have immediate ability to make and receive voice calls in North America using high-quality VoIP. Our partnership with BayanTel will provide our clients with the best of both worlds: the best hosted call center solution and the best network to carry VoIP traffic across the globe” About BayanTel BayanTel, a member of the Lopez Group of Companies and one of the top 100 companies in the Philippines in terms of gross revenue, has been providing an extensive range of telecommunications offerings and various voice and data applications to corporate and residential customers all over the country for more than 10 years. The company is also a leading provider of data communications services, such as dedicated domestic and international leased lines, frame relay services, internet access and DSL. About Five9, Inc. Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com. # # # Heather Fitzsimmons Mindshare PR for Five9 650-947-7400 [email protected] Digital Subscriber Line (DSL) X Frequency Division Multiplexing is used in wireline systems such as CATV-Community Antenna TeleVision and DSL-Digital Subscriber Line systems. This form of FDM is also called Broadband Multiplexing o...more Voice over IP (VoIP) X A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more Quality of Service (QoS) X This is an introduction to the planning for QoS and Service Level Agreements. Simply, your performance is QoS and the guarantee is the SLA. That is, if you are not receiving the desired QoS from your ...more [ Back To TMCnet.com's Homepage ]