[January 30, 2013] |
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Faster and Process Focused: Service Management Software OTRS 3.2 released
CUPERTINO, Calif. --(Business Wire)--
OTRS (News - Alert) Group, the vendor and world's leading provider of the open
source help desk software, OTRS Help Desk, and the open source IT
Service Management (ITSM) software, OTRS ITSM, announces the stable
release of OTRS Help Desk 3.2 and OTRS ITSM 3.2. The Open Source (News - Alert) Service
Management Suite OTRS 3.2 can be downloaded for free at http://www.otrs.com/en/software/otrs-help-desk/whats-new-in-otrs-32/
The new process management module in the 3.2 version of the OTRS Help
Desk Software not only allows an optimization of the Service Desk but
also of the underlying customized processes and business logics. As the
tickets are routed through free configurable workflows and decision
dialogues guide the service agent or the customer throuh the process,
standard processes like ordering or billing can be made mostly
automatic. Employees save time and the risk for process errors is
lowered.
Morover, businesses that want to optimize customer service get a better
overview of their customer's tickets with the new customer information
center. OTRS 3.2's increased scalability and performance of up to 40
percent even fits the requirements of enterprise customers. With
constant framework requirements (e.g. constant equipment usage), twice
as many agents can work simultaneously with the OTRS Help Desk Software
and Session Management is ten times faster.
About OTRS Group
The OTRS Group is the vendor and world's leading provider of the open
source help desk software, OTRS Help Desk, and the open source IT
Service Management (ITSM) software, OTRS ITSM. The corporation consists
of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V.
(Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS
Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of
the Frankfurt Stock Exchange.
The OTRS product suite includes the OTRS Help Desk software and the
ITIL® V3 compliant IT service management (ITSM) solution OTRS ITSM, as
well as an associated iPhone App. OTRS is available in 32 languages and
over 110,000 organizations worldwide including industry leaders such as
NASA, IBM (News - Alert), Siemens, and Nokia use OTRS to consolidate their service
operations into a single unified solution, saving costs and resources.
Find more information about the OTRS products and services at www.otrs.com
and www.otrsondemand.com.

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