TMCnet News
Enghouse Interactive to Host Webinar: “Inside Look at Nemertes Research: What Digital Transformation Means for Your Business”Nemertes' analysis of digital transformation in the contact center, detailed use cases, and how it affects the overall customer experience Phoenix, AZ (June 21, 2017) -- Enghouse Interactive today announced an upcoming webinar, “What does Digital Transformation mean for your business?,” which will explore findings from a Nemertes Business Value Analysis Report. John Cray, vice president of product management, Enghouse Interactive, will review Nemertes’ insight and use cases that show how embracing digital transformation enabled various businesses to outperform their competitors in customer service delivery, employee productivity, and revenue growth. More than catchy marketing jargon, Digital Transformation is real and webinar attendees will get a first-hand look at quantitative impacts on business operations, customer experience, employee efficiency and productivity. Register now to learn: • Exclusive insight from Nemertes Research • Digital transformation alignment with contact center and CX strategy • On-boarding employees – get buy-in across your business • How digital transformation impacts the customer experience • Debunking the Myths of Digital Transformation and facing analog realities Ascend from analog! Register here for guidance on your digital transformation roadmap. WHAT: Nemertes Business Value Analysis Report: “What does Digital Transformation mean for your business?” WHEN: Wednesday, June 28, 2017 at 1:00 PM EST WHO: John Cray, VP, Product Management, Enghouse Interactive ABOUT ENGHOUSE INTERACTIVE Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations. Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/. As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |