TMCnet News
Empirix Adds ThinkTel as Customer(Wireless News Via Acquire Media NewsEdge) Empirix, which helps organizations adopt complex communications solutions, announced that ThinkTel, a provider of wholesale voice over broadband solutions and advanced voice applications for Canadian ISPs, IT integrators, cable operators, and carriers, has implemented Empirix's Hammer XMS. ThinkTel selected the Empirix solution for analyzing VoIP signaling and network troubleshooting, helping it to reduce support and resolution times and improve its overall network quality. Founded in 2003, ThinkTel has grown over the last five years into a national provider of wholesale trunking for business-to-business solutions. As business grew, so did the need to conduct more call analysis. As a result, ThinkTel began using Empirix's Hammer XMS and has since relied upon the VoIP diagnostic tool to provide a complete, clear and accurate picture of what was happening for every call in the network at any given point in time. "After reviewing several diagnostic and monitoring options, it was clear Empirix's Hammer XMS solution was the most comprehensive offering that fit our needs," said ThinkTel President and CEO Dave Damer. "Simply put, with Hammer XMS, first time problem resolution numbers are up and we've also been able to use Hammer XMS as a sales and marketing tool since it demonstrates very clearly our capability to diagnose, identify and resolve issues. As a growing company, we're focused on partnering with other organizations that can scale to our growth, and Empirix has proven it will be an asset as we continue to expand." Empirix's Hammer XMS is a carrier-class monitoring solution designed to ensure the reliability and quality of next-generation services. With Hammer XMS, Network Engineering, Planning, Operations and Customer Care teams are more efficient and confident in their ability to rapidly deploy new services and maintain their current services with higher quality and at lower cost. "Hammer XMS enables organizations to be more effective with sophisticated VoIP monitoring methods, such as call correlation, per call statistics and diagnostics," said Gordon Eddy, senior director, product management at Empirix. "Implementing these types of advanced diagnostic techniques can make a tremendous difference in productivity for companies like ThinkTel. Our products have been designed with the customer experience in mind, so we're happy to be able to help ThinkTel in its continuing efforts to ensure its customers are satisfied." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News |