[September 08, 2008] Eckoh plc contracted to provide self-service platform for financial services company Tweet (Corporate IT Update Via Acquire Media NewsEdge) Eckoh plc, a UK provider of hosted speech recognition services, announced on 8 September that it has been contracted by an unnamed financial services company to provide an automated telephony self-service platform for handling customer enquiries across Europe. The deal is expected to start generating revenue by the fourth quarter of 2008 and to reach full run rate in the first half of the next financial year with revenue in excess of GBP1m per annum. The contract is for three years. Eckoh expects to process around 40 million minutes of calls annually for its new client. Eckoh has the capacity to process 650,000 calls per hour on its 10,000 line platform, with 8,000 of those lines incorporating speech recognition capabilities. An alliance with BT means that calls originating in Europe can be delivered to Eckoh's call processing platform in the UK. ((Distributed by M2 Communications Ltd - http://www.m2.com)) ((Comments on this story may be sent to [email protected])) Copyright ? 2008 M2 Communications Ltd. [ Back To TMCnet.com's Homepage ]