dots Selects Innotrac for eCommerce Solutions
Nov 21, 2012 (Close-Up Media via COMTEX) --
Innotrac Corp. announced that fashion retailer dots has selected Innotrac to provide eCommerce fulfillment and call center solutions.
"dots has done an amazing job of building a brand their customers love," said Larry Hanger, Senior Vice President of Client Services. "We're very excited to work with them as they expand into eCommerce. We've seen a consistent commitment to providing a superior customer experience in the dots brand journey, and this phase is no different. dots has set a clear goal to deliver an omni-channel experience to their customers and we are proud to support them in achieving this goal."
"Launching an eCommerce site is a very exciting milestone for us," said dots Director of eCommerce Clayton Smith. "We want to deliver a seamless, 360 degree brand and customer experience, irrespective of where or when she shops. As we have gone through the process of developing the eCommerce site, we knew Innotrac would be the perfect partner for us as we open our largest store yet. We chose this partnership because of Innotrac's superb reputation with customer service, partnerships and collaboration."
Innotrac will provide direct-to-consumer fulfillment, returns processing, and high-touch customer care for dots. As a part of its solution, Innotrac integrated with MICROS-Retail's Open Commerce Platform.
Innotrac is a commerce provider integrating digital technology, fulfillment and contact center solutions to support global brands.
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