Diebold Joins Forces with Mountain America Credit Union
Feb 28, 2013 (Close-Up Media via COMTEX) --
Diebold, Inc. announced that it has partnered with a credit union to conduct member adoption testing that enhances the automated teller machine (ATM) experience by connecting users face-to-face with customer service representatives.
According to a release, Mountain America Credit Union, a credit union in Utah, is piloting Diebold Concierge Video Services. The service enables Mountain America members to speak directly with the credit union from the ATM to ask questions, review marketing opportunities and complete any call center-capable transaction.
"Whether Mountain America's members have questions, need to resolve an issue or even want to respond to a marketing offer, they'll be able to speak live, via video, with a customer service representative and complete their business on the spot," said Mychal D. Kempt, vice president, North American operations, Diebold. "This represents a whole new way of doing business at the self-service channel."
"Bringing video support to the ATM offers financial institutions the ability to enhance their self-service capabilities and improve member experiences," said Stan Hollen, President/CEO, CO-OP Financial Services. "It enables greater personalized service and offers consumers a convenient way to interact in a more meaningful manner with their institutions."
Concierge Video Services also allows institutions to engage in one-to-one marketing using Diebold's Agilis Campaign Office self-service marketing solution. For example, the software can notify an ATM user about promotional savings rates and offer to connect the user to a representative via video to explore options.
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