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Customer Satisfaction and Response Time the Keys to TextPower and Daffron Partnership(Marketwire Via Acquire Media NewsEdge) SAN JUAN CAPISTRANO, CA -- (Marketwired) -- 10/14/14 -- TextPower, a leader in innovative text messaging software solutions, today announced Certified Integration Partner status with Daffron & Associates, which provides enterprise-wide software solutions for electric cooperatives, multi-service municipal utilities, and investor-owned utilities. Daffron has integrated TextPower's two-way text messaging platform to enable seamlessly integrated texting from its Billing and Customer Information System. "We have used Daffron to TextPower integration for over a year now for our Prepaid electric notifications and are very satisfied with the service. We look forward to expanding the use of the integration over the next year to include other communications to our members like: approaching due date of their bills, outage information, and planned work in their area (pole inspections, tree trimming) -- the list of possibilities is endless," said Robert Bernhoft, Information Systems and Technology Manager, United Cooperative Services. TextPower SmartAlerts™ are integrated with the Daffron Integration X Platform (iXp) suite of comprehensive, browser-based software solutions for utilities. Through this enhanced integration platform, Daffron is able to provide utility companies the flexibility to deploy TextPower technology with its best-in-class software, enhancing customer service and enterprise information management. "TextPower is a key component of our platform. This integration has become very popular with our utility customers, as text messaging itself is now a top form of instant and extremely reliable communication. The benefits are pretty amazing -- it's convenient, faster, paperless and private, so the utilities as well as consumers really prefer it," said Sarah Robinson, President, Daffron & Associates. Recent industry statistics state that 86 percent of the U.S. public use a mobile phone with 68 million users actively texting. These text messages are typically read within 15 minutes of receipt, ensuring the information is relayed and received in an extremely timely fashion -- critical for emergency situations. TextPower enables utilities of all sizes to personally contact customers during peak usage periods, to alert them of low balances and enable payment to avoid disconnects, as well as notify them during severe weather and other disaster emergencies. TextPower SmartAlerts can also be deployed for planned notifications, such as load shedding, planned interruptions and pole inspections/right of way contractor notices. "The ability to offer text communications allows utilities to engage at a personal level with customers. It's a quicker, more convenient way to notify customers of an outage, remind customers that a bill is due, and some even send Happy Birthday messages to customers," added Robinson. Best-in-class integration with companies like TextPower empowers Daffron to offer utilities the best technology solutions possible. "We are dedicated to providing reliable, innovative communications solutions for utilities to reduce costs, improve customer service and maximize customer satisfaction," said Mark Nielsen, Executive Chairman and co-founder of TextPower. "Text messaging is only going to increase as Daffron's utility customers see the convenience and effectiveness of our SmartAlerts system." TextPower is the only platform that is fully integrated with Daffron and other major service providers to the industry, including Milsoft, dataVoice, CRC and others, allowing messages to be sent automatically or manually using web-based applications. For more information about TextPower's services for utilities or other industries call 818.222.8600 or email [email protected]. About TextPower, Inc.TextPower, Inc. provides alerting and authentication solutions to a variety of industries worldwide using text messaging (SMS). The company's software and text messaging services help companies enhance their revenues, decrease costs and improve customer service. TextPower's authentication product, TextKey™, replaces the token or security fob previously needed to verify the identity of online users for password-protected applications. TextPower's mission-critical infrastructure employs geo-redundancy for the industry's highest reliability, providing delivery to virtually every cell phone in the United States and connections to most recognized wireless operators around the world. Visit http://www.TextPower.com, email [email protected] or call 888.818.1808 for more information. For more information contact: Dan Chmielewski Madison Alexander PR 714-832-8716 Email Contact Source: TextPower |