[October 16, 2008] CSG Systems Offers New Web-Based Business Intelligence Application Tweet (Wireless News Via Acquire Media NewsEdge) CSG Systems, a provider of customer interaction management and billing solutions, announced the availability of its new CSG Intelligent Business Reporting application. CSG said that IBR is designed to help service providers transform transactional data into meaningful business information across the enterprise. CSG's IBR is a new offering in the company's suite of reporting applications, built in part to complement CSG's decision support and reporting application - CSG Vantage. With IBR, non-technical decision makers now have the tools to easily generate, distribute and leverage timely business reports without technical expertise. Business users now have access to an intelligent and intuitive set of reporting tools that deliver a clear view of critical operational, customer, and transaction details. Through its intuitive Web-based interface, IBR offers customized reporting capabilities through interactive reporting templates designed for specific business functions. IBR delivers detailed reports, scorecards and dashboards - such as product sales, agent performance, and field service productivity - that can be used to make timely, data-driven decisions to improve customer service, marketing and sales initiatives. Element Customer Care, a company that provides billing, call center and customer service support for small and medium-sized cable industry operators using CSG Systems' software solutions, worked closely with CSG to provide critical feedback on its use of IBR. "Through our use of CSG's IBR solution, we will be able to offer our customers enhanced visibility into their business operations down to the detailed level," said Matt Zemon, President, Element Customer Care. "Our agreement with CSG allows operators of all sizes to have access to affordable, turnkey billing and customer service solutions. We believe that adding IBR to that portfolio of solutions will be a great asset for our customers as the solution provides valuable operational information that is easy for business users to extract without having to engage their IT departments to obtain the data." "We've designed the CSG Intelligent Business Reporting application to help our clients' business users more easily access, view and analyze their data," said Dwayne Ruffin, Senior Vice President of Product Management at CSG Systems. "With actionable information, our clients are able to quickly understand root causes, patterns and trends to help them continually improve operations to ensure high performance and optimal customer service." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]