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CSG Systems Offers New Web-Based Business Intelligence Application
(Wireless News Via Acquire Media NewsEdge)
CSG Systems, a provider of customer interaction management and billing
solutions, announced the availability of its new CSG Intelligent
Business Reporting application.
CSG said that IBR is designed to help service providers transform
transactional data into meaningful business information across the
enterprise.
CSG's IBR is a new offering in the company's suite of reporting
applications, built in part to complement CSG's decision support and
reporting application - CSG Vantage. With IBR, non-technical decision
makers now have the tools to easily generate, distribute and leverage
timely business reports without technical expertise.
Business users now have access to an intelligent and intuitive set of
reporting tools that deliver a clear view of critical operational,
customer, and transaction details. Through its intuitive Web-based
interface, IBR offers customized reporting capabilities through
interactive reporting templates designed for specific business
functions. IBR delivers detailed reports, scorecards and dashboards -
such as product sales, agent performance, and field service
productivity - that can be used to make timely, data-driven decisions
to improve customer service, marketing and sales initiatives.
Element Customer Care, a company that provides billing, call center and
customer service support for small and medium-sized cable industry
operators using CSG Systems' software solutions, worked closely with
CSG to provide critical feedback on its use of IBR.
"Through our use of CSG's IBR solution, we will be able to offer our
customers enhanced visibility into their business operations down to
the detailed level," said Matt Zemon, President, Element Customer Care.
"Our agreement with CSG allows operators of all sizes to have access to
affordable, turnkey billing and customer service solutions. We believe
that adding IBR to that portfolio of solutions will be a great asset
for our customers as the solution provides valuable operational
information that is easy for business users to extract without having
to engage their IT departments to obtain the data."
"We've designed the CSG Intelligent Business Reporting application to
help our clients' business users more easily access, view and analyze
their data," said Dwayne Ruffin, Senior Vice President of Product
Management at CSG Systems. "With actionable information, our clients
are able to quickly understand root causes, patterns and trends to help
them continually improve operations to ensure high performance and
optimal customer service."
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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