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CRM Integration Systems releases new VoIP integration with ACT! by Sage, Call On ACT!
Integration with Carrier-grade VoIP Adds Call Control Features to #1 Contact And Customer Management Application
SCOTTSDALE, AZ, August, 18 2008 - CRM Integration Systems, a leading provider of CRM/VoIP application software, today announced that it has released the new "Call On ACT! AddOn" for the ACT! by Sage contact and customer management software application.
The VoIP for ACT! AddOn, "Call On ACT!" developed by CRM Integration Systems seamlessly integrates ACT! with BroadSoft's (News - Alert) carrier-grade BroadWorks® VoIP application platform, the platform of choice among leading service providers for the delivery of hosted telephony, multimedia and unified communications and mobile services. The VoIP for ACT! AddOn, "Call On ACT!" solution enables call management capabilities within ACT! for BroadWorks end-users.
"Call On ACT!" extends the functionality of ACT! and is marketed directly to ACT! users. ACT! has 2.8 million registered users and an additional 43,000 corporate account customers. Call On ACT! Is compatible with ACT! 2008 and ACT! 2009.
"We are proud to deliver the best VoIP integration product with ACT! available," said Gavin Stevens, CTO of CRM Integration Systems. "We aren't the first company to integrate VoIP with ACT!, but we took our time and built the features a customer would really want in a integration product. For us, it was always been about delivering true value to our customers. We weren�t in a race to be �first�, sacrificing quality and features as a result.�
The BroadWorks-based VoIP for ACT! AddOn, "Call On ACT!" enables:
* Easy to use, toolbar interface plugs right into your ACT! application.
* Automatic Screen pops with instant contact matching with your CRM database records
* Complete call history automatically embedded into each ACT! contact record
* True "Click to Dial", Dial Contacts directly from your ACT! Database, with a single click.
* Storage of voicemails in ACT! contact's history using ACT!'s enhanced Outlook integration
* Ability to take notes for each call during and/or after the call
* Multi-line handling allows you to place calls on hold, send then to voicemail, or transfer to other co-workers or other contacts with ease and tracking.
* Instant conferencing with multiple contacts with built in conferencing functionality.
CRM Integration Systems has partnered with Telesphere, the industry leader in voice and data services. Whatever the size of your business, Telesphere has a plan customized to fit your needs at a competitive price. You can select what you need from conferencing, caller ID and identification on missed calls to a full featured plan for a larger enterprise system.
Imagine the efficiency of linking phones, PCs and employees at various and wide-spread locations, all sharing the same phone system and contact database, regardless of their physical location. 4 digit extension dialing to any co-worker, anywhere! Rather than traditional, separate local, long distance and internet service, you can go with one solution for voice and data communications and get unlimited service. You can stay with a PBX (News - Alert) setup or go with fully hosted, private IP solution and eliminate the upfront and maintenance costs of equipment. The pay structure is simpler: You purchase a package at monthly rate, per seat.
Combine Telesphere's phone system features with ACT!'s CRM capabilities and unleash a host of new features with Call On ACT!
Call On ACT! is available to download on BroadSoft's Marketplace, or from the Call On ACT! website www.CallOnACT.com.. A free 14 day trial is available to users who have a compatible phone system and ACT! 10.0 or greater. If you don't have these pre-requisites contact CRM Integration Systems to get started.
To request a live demo or for more information, contact Jean Brule at 480-295-3390, or visit www.CallOnACT.com.
About CRM Integration Systems
The Fastest Running and Smoothest Integration of VoIP and ACT!
CRM Integration Systems integrates CRM applications with hosted PBX telephone systems. It is an engineering company totally dedicated to software development. Its premier product is Call On ACT!, the recently released software application that provides ACT! users with digital telephony service from within the ACT! application, using BroadSoft�s BroadWorks� platform. CRM Integration Systems developed the VoIP AddOn using BroadWorks APIs (Open Client Interface - Provisioning and Client Application Protocol) in partnership with Sage Software's (News - Alert) Add-on program.
About ACT! by Sage
ACT! established the Contact Management software category in 1987 and, today, is the number-one selling contact and customer management solution and preferred choice of over 2.8 million registered users and over 43,000 additional corporate customers to organize, access and manage their customer information. ACT! delivers powerful capabilities that support a full range of desktop, laptop, Web browser and handheld device access methods that can work seamlessly with a centralized database to help individuals, selling teams and corporate workgroups improve productivity and increase sales. For more ACT! information, visit www.act.com, or call 866-333-0990.
About the BroadWorks Platform
BroadSoft's IMS-compliant BroadWorks® platform provides a comprehensive range of VoIP applications, including Hosted PBX/IP Centrex, Mobile PBX, Business Trunking and residential broadband services fully integrated into a single VoIP application platform. BroadWorks is uniquely capable of providing these applications with the reliability, redundancy, scalability and regulatory capabilities required to deliver carrier-class service.
About BroadSoft®
BroadSoft provides VoIP application software that enables the delivery of hosted telephony and multimedia services. Its award-winning flagship BroadWorks® technology empowers wireless, wireline and cable carriers to deliver next-generation voice and multimedia applications and advanced features that enable them to increase revenue, enhance competitive differentiation and elevate customer satisfaction. BroadSoft's family of carrier-class software products delivers the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft provides VoIP applications to 7 of the top 10 and 13 of the top 25 largest carriers worldwide, as measured by recent annual revenue, including Korea Telecom, KPN, SingTel (News - Alert), Sprint, Telefonica de Espana, Telstra, T-Systems, and Verizon. For additional information, go to www.BroadSoft.com.
BroadSoft and BroadWorks are registered trademarks of BroadSoft, Inc. All other names are trademarks of their respective companies.
About Telesphere
Brought together by the desire to present a smarter voice and data solution for business, Telesphere�s financial backers and management have been involved in some of the most successful telecommunications companies of the past decade. Headquartered in the Phoenix, AZ area, Telesphere currently has customers across 44 states.
For further information contact:
CRM Integration Systems
Jean Brule
480-295-3390
info@callonact.com
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