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CosmoCom Launches CosmoGo for Mobile Contact Center UsersMar 19, 2009 (Close-Up Media via COMTEX) -- CosmoCom, a provider of IP contact center platforms, announced that its new Version 6 of CosmoCall Universe includes CosmoGo, a new Smartphone technology that extends the benefits of contact center technology to the expanding and increasingly important population of mobile knowledge workers. With CosmoGo, the company said, the four key benefits of contact center technology are now available to anyone, anywhere, with a Smartphone and access to the mobile network: - Automatic skills-based routing that directs calls to the right person - Screen pops that provide information about the caller and the call - Inquiry and transaction enablement for recurring subjects - Tracking and reporting that make the operation manageable "In the past 25 years, we have learned a lot about the power of contact center technology to make customer communication more efficient and productive," said Steve Kaish, CosmoCom's VP of Product Marketing. "But before CosmoGo, all of these benefits were only available to people who were tied to a desk with a computer and a telephone. Now mobile knowledge workers with Smartphones can also join the party." "The best way to understanding the amazing potential of CosmoGo is to see it in action in our CosmoGo video," Kaish explained. "The video is an entertaining before-and-after story that illustrates the whole new class of communication-enabled business processes this technology enables, and the unique competitive advantages they can bring to the organizations that use them. These advantages are more important than ever in today's economic climate." "CosmoGo fits the exploding Smartphone market like a glove. The potential of the technology will be unlocked by CosmoCom partners and customers who have the vision to apply it in the industries and markets where they focus," Kaish said. "We are seeing applications for CosmoGo in high-value retailing, healthcare, and many other areas. It's going to be very exciting to see how our partners and customers apply it." ((Comments on this story may be sent to [email protected])) |