|[May 15, 2014]
Convergys Partners with Voci for Accurate, Fast Speech-To-Text
CINCINNATI & PITTSBURGH --(Business Wire)--
Convergys (News - Alert) Corporation and Voci Technologies Incorporated announced today
Convergys Analytics' selection of Voci's V-Cloud speech recognition
solution to automate the extraction of business intelligence from audio.
"Each survey comment made by a customer provides critical insight into
the customer experience," said Mike Cholak, Vice President of Convergys
Analytics. "Combining Convergys's analytic expertise with Voci's V-Cloud
speech recognition capability allows us to reliably and accurately get a
pulse on what our clients' customers are thinking and feeling, in order
for them to make informed business decisions."
Said Anthony Gadient, Voci CEO, "We are excited to work with Convergys
Analytics to gain better insights and emotional intelligence from their
customer surveys. Voci is focused on client success, and in working with
world class partners such as Convergys to enable that success."
About Convergys Analytics: Convergys Analytics delivers
consistent, quality customer experienes across the globe through an
extensive portfolio of capabilities. Our team of researchers, analysts
and consultants applies a sophisticated portfolio of tools and methods
to lower costs and improve the customer experience. By focusing
exclusively on three outcomes - improving loyalty, driving revenue, and
lowering costs - our model is the strategic answer to transforming
interactions into a competitive advantage. For information, visit www.convergys.com/solutions/analytics.
About Voci Technologies, Inc.: Voci Technologies enables
enterprises to extract actionable Voice of the Customer Insights from
their voice data. We work with our partners and clients to deliver
domain and data specific speech intelligence solutions that meet our
clients' business requirements for call center operations, compliance,
surveys and transcription applications such as voicemail. The company
pioneered the implementation of speech recognition algorithms in
hardware to run orders of magnitude faster, with greater accuracy, than
alternatives. Voci's affordable speech recognizers enable
customer-driven enterprises to uncover information from 100% of all
customer conversations captured through call center and outbound
marketing. For information, visit www.vocitec.com.
©2014 Convergys Corporation. Convergys logo is a trademark of
Convergys Corporation. Voci is a trademark of Voci Technologies
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