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Cogito Releases New Version of Cogito Dialog to Augment the Emotional Intelligence of Call Center RepresentativesCogito, the leader in real-time emotional intelligence solutions, announced today a new version of Cogito Dialog, the only system that provides live guidance to improve phone representatives' emotional intelligence. Based on analysis of millions of calls and advancements in behavioral research, the new version augments human intelligence, helping employees in their most important sales and service moments to increase productivity and customer loyalty. Benefits to Employees, Managers and Customers Sales and service representatives in the insurance, health insurance and financial services industries work in fast paced and stressful environments. They must effectively control customer conversations that are often complex and emotionally-charged. The new version of Cogito helps representatives better navigate these conversations, increasing customer and employee satisfaction. With the assistance of Cogito, managers can exceed operational goals such as increasing employee engagement, reducing handle time and increasing first-call resolution, directly leading to improved customer lifetime value. New features in this release include:
"The latest version of Cogito was built based on feedback from some of the world's largest enterprises and our analysis of millions of calls from thousands of representatives," said Joshua Feast, CEO at Cogito. "Our behavioral science experts spend an extraordinary amount of time researching human behavior and working closely with users and our machine learning team to ensure our software drives positive behavioral change. I am very proud of the impact this release is having for our clients, their employees and their customers." For more information, visit: www.cogitocorp.com. Follow us on: LinkedIn and Twitter
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View source version on businesswire.com: http://www.businesswire.com/news/home/20180109005419/en/ |