TMCnet News
ClickFox Expands Telecommunications Footprint with Addition of International Wireless Voice and Data Communications ProviderATLANTA --(Business Wire)-- ClickFox (News - Alert), the pioneering leader of customer experience analytics (CEA) software and solutions today announced a multi-million dollar contract with a leading international wireless provider to analyze, understand and act on customer experience intelligence across all interactions points. The organization provides industry-leading technology to its customer base and partners, relying on over 200 providers in other geographies to ensure optimum service levels. The addition of ClickFox CEA across all business units will enable enterprise-wide visibility into operational excellence to support their strategic emphasis on excellent customer experience. "Based on our years of experience with the top telecommunications organizations in North America, we have established an unrivaled domain expertise that ensures all wireless and data communications providers can quickly and effortlessly see high impact from customer experience analytics," said Marco Pacelli chief executive officer (CEO) of ClickFox. "By unlocking highly valuable data - both structured and unstructured - CEA delivers deep, enterprise-wide investigative insight into customer experience and behavior on a daily basis…within weeks this insight transforms how the organization reacts to customer and business needs, often resulting in hundred-million dollar returns." ClickFox's customer base also includes leading organizations in utilities, healthcare, financial services, insurance, technology and retail. With more than 500 million customer interactions being processed each month, and projected to grow to 1 billion interactions monthly by 2010, ClickFox is the market leader in processing, analyzing and improving customer interactions across industries and all interaction touch points. ABOUT CLICKFOX ClickFox is the defining leader of customer experience analytics (CEA) software and solutions. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability. For more information on ClickFox: Visit our Web site Follow us on Twitter Chat with us on our blog Become a fan on Facebook (News - Alert) Join our group on LinkedIn Email us |
