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Clarabridge's "Customer Experience Rocks" Road Show Tour is Coming to New York
--(Business Wire)--
Clarabridge, Inc.:
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WHAT:
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Clarabridge,
Inc., the leading provider of intelligent Customer
Experience Management (CEM) solutions for the world's top
brands, is bringing its "Customer
Experience Rocks" Road Show series to New York on Thursday,
July 18, from 3:00 p.m.-5:00 p.m. ET. Executives from U.S. Bank
and Verizon (News - Alert) will join Clarabridge's CEO Sid Banerjee and Senior
Vice President Jason Schneider to talk about best practices for
implementing and running successful Intelligent
Customer Experience (ICE) programs.
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U.S. Bank and Verizon will discuss how they took their
Voice-of-the-Customer (VOC) programs to the next level by
incorporating intelligence into every aspect of the customer
experience cycle. By intelligently listening to, analyzing,
operationalizing, and measuring the VOC, U.S. Bank and Verizon
gained actionable insights that led to improved customer loyalty,
new market and product offerings, and tangible ROI.
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Clarabridge's "Customer Experience Rocks" Road Shows are free,
education-only events that give attendees the opportunity to hear
firsthand how top global brands have made customer experience a
strategic, enterprise-wide initiative by incorporating VOC into the
DNA of their organizations.
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WHO:
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Speakers include:
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-- Alana Sears, VOC Manager, Customer Experience Team, U.S. Bank
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-- Jeff Mango, Vice President, Consumer and Business Intelligence,
Verizon
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-- Sid Banerjee, CEO, Clarabridge
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-- Jason Schneider, Senior Vice President, Clarabridge
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ATTENDEES:
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Attendees will include professionals responsible for or interested
in customer experience activities within their organizations,
including:
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-- Customer experience and consumer insight professionals
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-- Contact center and customer service team members
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-- Marketing and market researchers
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-- Product managers, developers and big data analysts
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-- Social media professionals
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WHERE:
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Customer
Experience Rocks Road Show 2013 - New York
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Gansevoort Park Hotel
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420 Park Avenue South
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New York, New York 10016
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WHEN:
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Thursday, July 18, 2013, from 3:00 p.m.-5:00 p.m. ET, followed by
cocktails and hors d'oeuvres.
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REGISTER:
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Register for free here.
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CONTACT:
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If you are a member of the media or an industry analyst and you'd
like to attend the New York Road Show or speak with Clarabridge
executives and customers after the event, contact Megan Coyle at [email protected].
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About Clarabridge
Clarabridge is the leading provider of intelligent Customer Experience
Management (CEM) solutions for the world's top brands. As the premier
provider of CEM, Clarabridge enables Global 1000 businesses to
intelligently listen to, analyze, operationalize, and measure
multi-source customer feedback through intelligent sentiment and text
analytics. Insights extracted through Clarabridge enable organizations
to create a universal understanding of their customers, partners, and
employees; make actionable business decisions with measurable ROI and
collaborate on those decisions both internally with stakeholders and
externally with customers. With hundreds of CEM implementations,
Clarabridge is the 7th fastest growing software company, powering the
CEM programs for companies such as B/E Aerospace, Best Buy, Charming
Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord
Hotels, Government of British Columbia, Intuit (News - Alert), J.D. Power, L'Oréal USA,
Marriott International, PetSmart, QVC Inc., Sage North America, United
Airlines, Walmart, Walgreens, and Wendy's International. Clarabridge is
privately held with offices in Reston, VA., San Francisco, CA (News - Alert)., and
London, UK. For more information, visit www.clarabridge.com.
Twitter (News - Alert): @Clarabridge | Blog: Clarabridge
Blog | Facebook (News - Alert): Clarabridge
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