[March 03, 2009] Cellular Phone Provider to Implement Next-Generation Impact 360 Workforce Optimization Software from Verint Witness Actionable Solutions Tweet MELVILLE, N.Y. --(Business Wire)-- Verint® Systems Inc. today announced that a leading cellular phone provider will be implementing several of the next-generation Impact 360® workforce optimization (WFO) solutions from Verint® Witness Actionable Solutions®. Already a Verint customer, the organization's deployment will include an upgrade to Impact 360 Quality Monitoring, along with two additional WFO solutions - Impact 360 Workforce Management and Impact 360 Customer Feedback. The organization provides customers with a variety of flexible cell phone programs. As a result, customer demand and growth have driven it to both embrace a workforce optimization strategy, as well as invest in contact center technology that can help support its focus on service quality, consistency and the delivery of high-caliber customer experiences. With advanced audio and screen recording capabilities, Impact 360 Quality Monitoring features synchronized voice and data capture, agent evaluations and reporting, along with built-in performance scorecards and eLearning functionality. Together the unified solution helps organizations improve agent performance, increase supervisor productivity, and administer focused quality programs to help achieve maximum business impact. Adding Impact 360 Workforce Management to the deployment will introduce a host of additional benefits, enabling the company to automate forecasting and scheduling, and leverage the software's performance management and training capabilities. Impact 360 Workforce Management is designed to help organizations reduce costs by staffing appropriately to meet workload, improve service by scheduling agents with the right skills during the most optimal shifts, and enhance employee effectiveness through eLearning and agent self-service capabilities. Through short, context-sensitive, dynamic surveys, Impact 360 Customer Feedback captures real-time data on products, staff performance, and customer loyalty and satisfaction levels. With first-hand customer intelligence on its people, processes and offerings, organizations have the vital information they need to take action quickly, placing emphasis on the accounts and customers that need more attention. "An analytics-driven workforce optimization strategy is a focal point of successful contact centers, as well as thriving enterprises," says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. "Organizations such as the cellular phone provider have discovered that capturing the customer experience and analyzing its effectiveness, prioritizing training and development, and managing to excellence through forecasting and scheduling, is critical." About Verint Witness Actionable Solutions Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry's most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises. About Verint Systems Inc. Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com. This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners. [ Back To TMCnet.com's Homepage ]