[August 28, 2008] Capgemini Selects Autonomy as Preferred Partner for Speech Analytics Tweet (Wireless News Via Acquire Media NewsEdge) Autonomy Corp., a provider infrastructure software for the enterprise announced it has been selected by Capgemini Telecom Media Defense SAS, the French Business Unit of the "Telecom, Media & Entertainment" sector for the Capgemini Group, a provider of consulting, technology and outsourcing services, as its preferred partner for speech analytics, customer service optimization, and contact center management technologies. Capgemini Telecom Media Defense SAS will offer its customers the complete etalk Qfiniti Enterprise solution set and expand its specialist Autonomy team to meet growing demands for quality monitoring and improved customer service, the company said. Autonomy's Customer Interaction Solutions, according to the company, have been chosen by Capgemini Telecom Media Defense SAS for their ability to capture and understand the meaning of customer exchanges to deliver valuable insight automatically and in real-time. Autonomy's interaction analysis can uncover insight into a range of critical business processes by providing automated conceptual word and phrase searching that removes the burden of manually listening to recorded calls or reading through email and chat conversations. etalk Qfiniti Enterprise further provides a single, highly scalable and flexible platform that is key to managing compliance, risk, and quality in the global enterprise. Combined with Autonomy's tools for quality monitoring, agent performance evaluations, e-learning, and customer surveys, these solutions enhance a call centre's productivity, customer service and profitability. The announcement comes after successful collaboration on projects for a range of Capgemini's customers in France, the company said. "As the Services market becomes ever more customer focused, we are seeing increasing demand for advanced customer analytics and performance management tools," said Eric Zimmermann, Project Director at Capgemini Telecom Media Defense SAS. "Autonomy offers our customers unique speech and interaction analysis tools combined with strong sector experience, product reliability, innovation, customization, adaptability and responsiveness." "We are delighted to be partnering with such a forward-thinking company as Capgemini, which is committed to ensure their clients have superior solutions and maintain a competitive edge," said Mike Lynch, CEO of Autonomy. "We recognize the importance of our Partners and their role in our success and will continue to build upon our relationship with Capgemini." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]