[November 21, 2008] Brasil Telecom to Deploy Convergys' Dynamic Decisioning Solution Tweet (Wireless News Via Acquire Media NewsEdge) Convergys, a provider of relationship management, announced that Brasil Telecom, a telecommunications company in South America, has signed a one-year agreement for Convergys' Dynamic Decisioning Solution. Brasil Telecom is a provider of converged fixed-mobile solutions as well as a full-service telecommunications operator that has a rich voice, data, Internet, and managed services product portfolio for residential, enterprise, commercial, and government customers. Brasil Telecom has more than 8 million fixed lines in service and the second-largest broadband access base in Latin America (over 1.6 million). It has 4.5 million mobile subscribers. Brasil Telecom was seeking a solution that could drive revenue growth through customized customer offerings made in real-time by its contact center agents for its wireless customer base. Brasil Telecom selected and piloted Convergys Dynamic Decisioning and within four weeks, witnessed a 50 percent increase in cross-sell and up-sell acceptance rates from its customers. With a fully deployed Dynamic Decisioning implementation, Brasil Telecom will be able to proactively push timely offerings to contact center agents while the agents are on the phone with customers, thus eliminating trial and error work on behalf of the contact center agents and lowering associated contact center costs. "The relationship management experts at Convergys brought us new and innovative ideas on how we could transform our contact center operations to drive revenues and at the same time improve our customers' satisfaction. This 'one-to-one' selling approach allowed us to offer the best package for each customer's needs," said Brasil Telecom Marketing Director Dalton Hayakawa. "This agreement is one more milestone marking our successful, long-term partnership with Convergys." "This agreement offers further proof that Convergys' Dynamic Decisioning Solution provides the impactful results that our clients are looking for," said Jean-Herve Jenn, Convergys President, International. "Convergys' Relationship Management vision helps our clients lower operating costs, increase revenue, and deliver to their customers an unprecedented level of customized service." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News [ Back To TMCnet.com's Homepage ]