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Brasil Telecom to Deploy Convergys' Dynamic Decisioning Solution
(Wireless News Via Acquire Media NewsEdge)
Convergys, a provider of relationship management, announced that Brasil
Telecom, a telecommunications company in South America, has signed a
one-year agreement for Convergys' Dynamic Decisioning Solution.
Brasil Telecom is a provider of converged fixed-mobile solutions as
well as a full-service telecommunications operator that has a rich
voice, data, Internet, and managed services product portfolio for
residential, enterprise, commercial, and government customers. Brasil
Telecom has more than 8 million fixed lines in service and the
second-largest broadband access base in Latin America (over 1.6
million). It has 4.5 million mobile subscribers.
Brasil Telecom was seeking a solution that could drive revenue growth
through customized customer offerings made in real-time by its contact
center agents for its wireless customer base. Brasil Telecom selected
and piloted Convergys Dynamic Decisioning and within four weeks,
witnessed a 50 percent increase in cross-sell and up-sell acceptance
rates from its customers. With a fully deployed Dynamic Decisioning
implementation, Brasil Telecom will be able to proactively push timely
offerings to contact center agents while the agents are on the phone
with customers, thus eliminating trial and error work on behalf of the
contact center agents and lowering associated contact center costs.
"The relationship management experts at Convergys brought us new and
innovative ideas on how we could transform our contact center
operations to drive revenues and at the same time improve our
customers' satisfaction. This 'one-to-one' selling approach allowed us
to offer the best package for each customer's needs," said Brasil
Telecom Marketing Director Dalton Hayakawa. "This agreement is one more
milestone marking our successful, long-term partnership with Convergys."
"This agreement offers further proof that Convergys' Dynamic
Decisioning Solution provides the impactful results that our clients
are looking for," said Jean-Herve Jenn, Convergys President,
International. "Convergys' Relationship Management vision helps our
clients lower operating costs, increase revenue, and deliver to their
customers an unprecedented level of customized service."
((Comments on this story may be sent to newsdesk@closeupmedia.com))
((Distributed on behalf of 10Meters via M2 Communications Ltd -
http://www.m2.com))
((10Meters - http://www.10meters.com))
Copyright ? 2008 Wireless News
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