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Avtex Named Interactive Intelligence Platinum Elite PartnerAvtex has been named an Interactive Intelligence (News - Alert) Platinum Elite Partner. Interactive Intelligence, a global provider of software and services for collaboration, communications and customer engagement, grants Platinum Elite Partner status each year to resellers that meet the vendor's most stringent product certification, software sales and renewals, and customer satisfaction requirements. As a Platinum Elite Partner, Avtex (News - Alert) is qualified to provide sales, deployment and support of the complete line of Interactive Intelligence cloud and on-premises solutions for contact center, unified communications and business process automation. Among a host of requirements, Platinum Elite Partners must maintain all product certifications, must rank among the top 10 percent in the Interactive Intelligence partner "health check" report (a support rating system), and must average 80 percent or higher in customer satisfaction surveys. "Our Platinum Elite Partner program is the highest standard we offer and demonstrates a reseller's commitment to achieving maximum return on investment for its customers through superior product knowledge and a focus on long-term customer satisfaction," said Paul Weber, chief business officer for Interactive Intelligence. "We are honore to receive this award, as it signifies our operational excellence that we've built around the platform," says Laurie Legus, Vice President of Sales and Business Development at Avtex. "Our valued partnership with Interactive Intelligence is a strategic component in our overarching customer experience go to market strategy, and we look forward to continued growth with them."
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