[October 26, 2010] AVG Technologies Inks License Pact with Tific's Click 'n Fix Tweet Oct 27, 2010 (Close-Up Media via COMTEX) -- AVG Technologies, makers of free anti-virus software, announced that they have signed a license agreement with Tific, a provider of support automation solutions. The Company said that, as part of the licensing agreement, AVG Technologies will implement Tific's Click 'n' Fix solution to enhance customer service through the automated remediation of common, reoccurring technical problems. According to a release, with the implementation of Click 'n' Fix into AVG's customer support knowledge base, AVG 110 million customers can either follow the steps offered by the knowledge base or simply select the Click 'n Fix option to fix the problem automatically. As a result, AVG customers can eliminate the need to follow often challenging technical instructions. "We are looking forward to developing value added services for our customers. Sometimes it can be a challenge to follow all the technical instructions to solve issues caused by a virus or suspicious activity. This is what we are going to change and we hope this will help our customers to enjoy their digital lives without any unwanted stress", says Jitka Vondrakova, Senior Contact Center Manager at AVG Technologies. "I'm very proud of this contract with AVG. Customer support is becoming an increasingly strategic differentiator for software and hardware companies and we have again proven that our solutions help customer get ahead of the field. Our new Click 'n Fix offering with its SaaS delivery has been received very positively in the market and I expect it to grow fast", says Johan Attby, VP Business Development at Tific. AVG is a global security software maker protecting more than 110 million consumers and small businesses in 170 countries from the incidence of web threats, viruses, spam, cyber-scams and hackers on the Internet. Tific is a provider of self-healing support automation solutions for enterprise IT operations, IT outsourcers, Tech Support Providers, Internet Service Providers, and software and hardware vendors. More information: www.AVG.com www.tific.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]