[February 09, 2007] ATLANTIC-ACM Recognizes Time Warner Telecom With Best in Class Award for Business Ethernet Services Tweet BOSTON, Feb. 9 /PRNewswire/ -- ATLANTIC-ACM, a leading telecommunications research consultancy, today announced it has recognized Time Warner Telecom with the 2006 Metro Carrier Excellence Best in Class Award for providers of Business Ethernet Services. "As we analyzed the data, we were impressed with Time Warner Telecom's results," said Dr. Judy Reed Smith, ATLANTIC-ACM CEO. "The positive customer responses were consistently high for their business services with their Ethernet service rated the best in the country." The Metro Carrier Excellence Award recipients were selected using results from the 2006 Metro Carrier Report Card, which evaluates the performance of Metro Carriers by their wholesale and business customers and is based on more than 5,000 responses from customers. Research conducted with existing customers showed that Time Warner Telecom received product scores well above the industry average for four out of the five metro products on which it was rated. The research found that large-spend customers are very satisfied with the Ethernet, transport, PRIs and local access products they purchase. Time Warner Telecom received an overall product rating 14 percent above the industry average. Additionally, customers also rated Time Warner Telecom better than the industry average in the following categories: network performance, provisioning, customer service, billing and sales representatives. About ATLANTIC-ACM Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com/. About Time Warner Telecom Time Warner Telecom, Inc. , headquartered in Littleton, Colo., provides managed network services, specializing in Ethernet and transport data networking, Internet access, local and long distance voice, VoIP and security, to enterprise organizations and communications services companies throughout the U.S. As a leading provider of integrated and converged network solutions, Time Warner Telecom delivers customers overall economic value, quality, service, and improved business productivity. Please visit http://www.twtelecom.com/ for more information. ATLANTIC-ACM CONTACT: Dr. Judy Reed Smith of ATLANTIC-ACM, +1-617-720-3700,[email protected]; or Patrick Mulcahy of Time Warner Telecom, Inc.,+1-303-566-1470, [email protected] Web site: http://www.twtelecom.com/ Web site: http://www.atlantic-acm.com/ [ Back To TMCnet.com's Homepage ]