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Atento Opens Two New Customer Relationship Centers in Mexico and Continues to Drive Digital Innovation in the CountryMEXICO CITY, Dec. 5, 2018 /PRNewswire/ -- Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, today opened two new customer relationship centers in the city of Mexico to deliver customer experience solutions and support the digital transformation of companies in the country. With these two new centers, Atento reaffirms its leadership position in Mexico and remains at the forefront of the digital innovation in the customer relationship management and business process outsourcing sectors in the country. The launch of the centers included an investment of approximately 82 million Mexican pesos and the creation of more than 2,000 jobs. For Alejandro Reynal, Atento's Chief Executive Officer, "With the opening of these two new customer relationship centers in Mexico City, our company strengthens its leading position in the Mexican market and reinforces its commitment to digital innovation in our sector. These facilities will offer our clients a wide range of services and solutions leveraging Atento's omni-channel platform and digital capabilities. " Mr. Reynal added that "In the digital and highly competitive environment in which companies develop their activity, Atento offers a differential customer experience adapted to the digital consumer and that generates competitive advantages." For Rodrigo Llaguno, Managing Director of Atento Mexico, "The new customer relationship centers of Centro Histórico and Azafrán further expand our ability to offer differentiated and innovative solutions to companies in Mexico. We combine a leading omnichannel platform with new digital capabilities and the best human talent to contribute to the success of companies in any segment of activity, also in the digital era. " Llaguno highlighted the importance of combining human talent and state-of-the-art technology to support companies in their digital transformation, especially in client related processes, "The integration of both elements is the key to success" he added. To help companies address the challenge of digital transformation, Atento has a portfolio of solutions that ombine state-of-the-art technology, artificial intelligence and human talent to deliver the full potential of digital throughout the customer lifecycle. These solutions leverage the company omnichannel platform combining traditional and digital channels to offer a personalized customer experience adapted to the needs of each client. Some of these solutions will be delivered from the new centers in Mexico City to sectors such as insurance, automotive, banking, retail, financial services, telecommunications, health and beauty. Atento's new customer relationship centers in Mexico City have more than 1,800 workstations and more than 2,000 specialized agents. The new facilities are located in Historic Center (Doctor Valenzuela number 18, in the Colony Doctors) and Azafrán (Azafrán 18, in the Granjass Mexico). Both facilities encompass meeting and training rooms, offices, cafeterias and other multipurpose spaces. Atento has more than 20,000 employees in Mexico, 16 customer relationship centers and 10,500 workstations. In addition to traditional services, such as sales, customer service or back office, Atento offers a wide range of digital customer experience solutions in Mexico, backed by an omnichannel platform and data analysis capabilities. Its main clients in the country are leading companies in the airline, insurance, automotive, banking, consumer, financial services, retail, health and beauty, as well as telecommunications. About Atento Digital About Atento Media relations Investor relations Felipe Joaquim Martins de Souza View original content to download multimedia:http://www.prnewswire.com/news-releases/atento-opens-two-new-customer-relationship-centers-in-mexico-and-continues-to-drive-digital-innovation-in-the-country-300760919.html SOURCE Atento S.A. |