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Aspect Completes Internal Global Deployment of Microsoft Unified Communications Technology
CHELMSFORD, MA, Sep 22, 2009 (MARKETWIRE via COMTEX) --
Aspect, a unified communications (UC) solutions provider, today
announced the company's global unified communications implementation
is now complete with the successful deployment of Microsoft Office
Communications Server 2007 R2 supporting Aspect's Asia Pacific
regional headquarters in Singapore. Aspect offices in Beijing and
Dalian, China; Tokyo, Japan; and Bangalore and New Delhi, India are
now using Office Communications Server 2007 R2 and Microsoft Exchange
Server 2007 for all voice and voicemail services, audio and web
conferencing, instant messaging (IM) and presence. With rollout
complete in the region, Aspect has now deployed Office Communications
Server 2007 R2 to 100 percent of its employee base.
"This demonstrates how a large company can plan and execute a global
deployment of Office Communications Server 2007 R2 and see
productivity and cost savings success almost immediately," said
Gurdeep Singh Pall, corporate vice president for the Unified
Communications Group at Microsoft Corp. "Aspect was able to use its
knowledge of mission-critical voice applications and professional
services to become a model example for businesses looking to bring
the benefits of UC to their organizations."
Since the beginning of the company-wide Office Communications Server
2007 R2 deployment in the first quarter of 2009, Aspect has already
begun seeing a number of significant benefits, such as:
-- $1 million in savings on annual conferencing costs
-- Elimination of multiple PBXs, resulting in annual support savings of
$300,000
-- Savings of over $250,000 annually in telecommunication charges as a
result of deploying SIP trunking
Since the initial deployment in February 2009:
-- 1,100,000+ instant messaging (IM) sessions have taken place
-- 38,000 conference calls and 70,000 if you add in web, IM, application
sharing, etc. conference calls have been executed, with participant minutes
exceeding eight million (for just pure voice conference calls)
-- 6,140 web conferences have been held, with 882,000 participant minutes
logged
-- 886,000 voice conversations have taken place, totaling more than
5,800,000 minutes of talk time
"Through the entire deployment of Office Communications Server 2007
R2, Aspect has demonstrated our expertise in developing and
implementing a cohesive and comprehensive unified communications
strategy that allowed us to be very successful, including exceeding
expectations on our initial timeline, ROI and finishing the entire
deployment ahead of schedule," said Jamie Ryan, senior vice
president, information technology and chief information officer,
Aspect. "The Aspect global implementation is a shining example of the
company's knowledge and expertise in deploying unified communications
across a wide variety of infrastructures in many regions around the
world."
About Aspect
Aspect provides software and consulting services that turn the
potential of unified communications into real business results across
the enterprise and in the contact center. Applying 35 years of
insight and experience, Aspect helps more than two-thirds of the
FORTUNE Global 100, as well as small and medium enterprises, power
their business processes with communications. For more information,
visit www.aspect.com.
Aspect and Aspect Software are either trademarks or registered
trademarks of Aspect Software, Inc., in the United States and/or other
countries. The names of other companies and products mentioned herein
may be the trademarks of their respective owners.
Contact:
Jen Tatro
+1 630 227 8191
Email Contact
SOURCE: Aspect
http://www2.marketwire.com/mw/emailprcntct?id=048D66B8C2908AF2
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